RESPONSIBILITIES (INCLUDES TASKS AND AUTHORITIES):
Project Implementations:
Project Planning:
- Requirements Gathering: Collaborate with clients, project managers, and stakeholders to understand technical requirements, assess infrastructure, define goals, and determine implementation methodology.
- Solution Design: Work with solution architects and Pre-Sales team to design and document technical architecture, creating high-level and detailed design documents.
Deployment and Configuration:
- Installation, management, and maintenance of enterprise LAN, WAN, Wireless, and network security infrastructure.
- Implement and support Cisco IPT Solutions, SBC-MS Teams Integrations.
- Implement & support Cisco Enterprise Switching & Routing.
- Implement & support ARUBA Networking & Security Solutions.
- Build HLDs, LLDs, and structured project documentation.
- Configure and maintain security profiles, deploy firewalls, and enforce security policies.
- Identify security configurations, evaluate, test, and recommend network solutions.
- Troubleshoot complex network issues as Level 2/3 support.
- Implement, manage, and configure Cisco Wireless Solutions.
- Schedule upgrades and collaborate on network optimization.
- Maintain network documentation, configurations, and diagrams.
Ongoing Support and Optimization:
- Provide post-deployment support, troubleshooting, and optimization.
- Conduct reviews to identify improvements, document findings and recommendations.
Testing and Validation:
- Perform functional testing to ensure components work as intended.
- Facilitate User Acceptance Testing (UAT) with clients.
Documentation and Training:
- Develop detailed technical documentation and diagrams.
- Provide end-user training, manuals, workshops, and post-deployment support.
Technical Support Services:
- Support for reported issues, quick diagnosis, and resolution.
- Perform troubleshooting, apply updates, reconfigure, and escalate if needed.
- Document incidents, resolutions, and conduct root cause analysis.
- Develop permanent solutions to recurring issues.
Service Requests:
- Handle service requests including configurations, installations, user management, and resource allocation.
CERTIFICATIONS:
Fortinet Certified Professional
TECHNICAL SKILLS / COMPETENCIES:
PRIMARY SKILL SETS:
- Excellent knowledge of Cisco (Switching & Routing, WiFi6 & Meraki, IPT Solutions, Network Security)
- Fortinet Firewalls
- Aruba (Wireless, Clearpass NAC)
- Palo Alto Network Security Solutions
SECONDARY SKILLSETS:
SOFT SKILLS:
- Influence and Persuasion
- Strategic Thinking
- Presentation Skills
Location: Network Security, Abu Dhabi Island and Internal Islands City, Abu Dhabi Emirate, United Arab Emirates