Sr Manager, Global Licensing Advisory Services

Ll Oefentherapie; Dubai; On-site; USD 80,000 - 120,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen erfahrenen Berater im Bereich Oracle GLAS, der für die Betreuung strategischer Kunden verantwortlich ist. In dieser Rolle optimieren Sie die Nutzung von Lizenzen und Abonnements und unterstützen Kunden beim Übergang zur Cloud. Sie arbeiten eng mit verschiedenen Abteilungen zusammen und gestalten langfristige Technologieroadmaps, um den Wert für die Kunden zu maximieren. Wenn Sie über umfangreiche Erfahrung in der Technologiebranche verfügen und eine Leidenschaft für kundenorientierte Lösungen haben, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• 8-10 Jahre Erfahrung in kundenorientierten Rollen in der Technologiebranche.
• Universitätsabschluss oder gleichwertige Qualifikation in Informatik oder verwandten Bereichen.

Responsibilities

• Verantwortlich für die Betreuung strategischer Oracle-Kunden und deren spezifische Bedürfnisse.
• Entwicklung von Governance-Prozessen zur Maximierung des Wertes.

Skills

Kundenorientierung

Beratungskompetenz

Datenanalyse

Kommunikationsfähigkeiten

Präsentationsfähigkeiten

Technisches Verständnis

Selbstmotivation

Education

Universitätsabschluss in Informatik

Zertifizierungen (FinOps, ITIL, etc.)

Tools

Cloud-Computing-Plattformen

Software-Management-Tools

Job description

The objectives of the Global Licensing Advisory Services (GLAS) business are centered on four key principles :

1. Proactive Account Management with dedicated alignment
2. Investment Maximization and helping customers realize the value of their Oracle assets
3. Cloud Transformation on Oracle
4. Providing Consulting Services by Oracle Experts from Oracle (Third Party Competition)

Role

Responsible for delivering proactive Oracle GLAS services to our Oracle accounts.

Advises, optimizes, and drives adoption of licenses and subscriptions to align with our customers' present and future needs :

1. Rationalize and maximize the value of our customers' investments
2. Support customers in transitioning from on-premise usage to Cloud

Scope

• Partners with other Oracle Lines of Business: Sales, Customer Support Services (CSS), Product Management, Deal Management, etc.
• Reports to a functional manager
• Works in assigned account(s) or territory

Responsibilities

• Owns a portfolio of strategic Oracle customers, understanding their specific needs, and providing appropriate recommendations
• Designs governance processes, procedures, and long-term technology roadmaps to maximize value creation in line with GLAS objectives
• Visits high-profile customers onsite, providing information and insights to aid decision-making regarding Oracle products
• Provides feedback during customer-facing account reviews to improve services and foster innovation
• Engages in strategic discussions with stakeholders at various levels, including C-level, and delivers professional presentations and tenders up to Board level
• Builds strong internal and external relationships and facilitates the flawless execution of GLAS services
• Leads and contributes to virtual project teams focused on enhancing customer engagement and service enablement
• Ensures activity success against KPIs such as customer satisfaction, activity outcomes, and service delivery timelines
• Implements systematic business planning, monitoring, and reporting for assigned areas
• Operates in accordance with Oracle’s processes, procedures, and core values
• Supports peers in gaining experience in customer-facing situations, new products, and new services

Qualifications

• University degree or equivalent in Computer Science or related field
• 8-10 years of experience in customer-facing roles within the technology industry, such as consulting, account management, value engineering, or customer success
• Understanding of IT architectures and enterprise software trends
• Experience with managed software environments and subscription licensing (e.g., Cloud computing)
• Preferred certifications: FinOps, ITIL, CSAM, ITAM, CISA, Oracle VM, TOGAF, PMP, Prince2, or others
• Ability to interpret complex software deployment models (On-premise, Cloud, Hybrid) and licensing/business practices
• Experience in large, complex IT environments
• Consultative skills with high-level technical and business understanding
• Proficiency in developing business cases using deployment data and financial metrics (ROI, TCO, Payback)
• Self-motivated with adaptability to challenging environments
• Strong communication, presentation, and professional skills, with ability to liaise with technical and business contacts
• Influential in engaging senior stakeholders and building credibility
• Innovative approach to client needs assessment
• Data analysis skills and advanced proficiency in spreadsheets
• Fluent in English; additional languages are advantageous depending on the market/region