Sr. Commercial Associate - instashop

Delivery Hero SE; Dubai; On-site; AED 201,000 - 312,000; Full time

Job summary

instashop, headquartered in Dubai, is a leading online local marketplace in the UAE and Egypt, and part of Delivery Hero. As Sr.

Commercial Associate, you will build and manage a network of affiliate partners to expand regional reach and drive growth. You will analyze markets, negotiate profitable contracts, onboard new shops, and coordinate with cross-functional teams to improve performance and customer experience.

Qualifications

• Bachelor's degree in Business, Marketing, or related field.
• Minimum 3 years in business development, sales, or similar role.
• Strong commercial awareness with excellent analytical skills.
• Proficiency in MS Office and CRM tools; strong sales pipeline management.

Responsibilities

• Support Commercial Managers in expanding and managing partner shops across regions.
• Develop and maintain a target list of shops and key contacts.
• Identify and negotiate contracts with new affiliate shops and oversee onboarding.
• Identify marketplace gaps and craft plans with timelines.
• Strengthen relationships with shop management for long-term partnerships.
• Monitor metrics, provide insights, and collaborate with cross-functional teams.
• Own end-to-end account management including reporting.
• Identify growth opportunities in top-line and non-commission revenue streams.
• Analyze market trends and competitors to adapt strategies.
• Drive promotional campaigns across your shop portfolio and collect feedback.

Skills

Analytical skills

Commercial awareness

Communication skills

Sales pipeline management

Education

Bachelor's degree in Business, Marketing, or related field

Tools

MS Office

CRM tools

Job description

Company Description

instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.

With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone’s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we’re always on the lookout for new talents to join us on our success journey.

Job Description

As a Sr. Commercial Associate, you will play a vital role in driving instashop’s growth by building and managing a network of affiliate partners and expanding our reach into new regions. You will be responsible for strategic market analysis, acquiring new partners, and managing relationships to ensure instashop remains competitive and meets the evolving needs of our customers and partners.

• Supporting Commercial Managers in expanding and managing a network of partner shops and key accounts across regions
• Developing and maintaining a comprehensive list of target shops and key contacts to maximize business outreach and new partnerships
• Identifying and negotiating profitable contracts with new affiliate shops, overseeing the onboarding process and ensuring smooth collaboration with cross-functional teams
• Identifying gaps in instashop’s marketplace and creating actionable plans with clear timelines to ensure a competitive, diverse offering of brands
• Driving initiatives to strengthen relationships with shop management and ensure long‑term, productive partnerships
• Monitoring operational metrics, provide actionable insights, and collaborate with cross‑functional teams to optimize performance
• Taking ownership of the end‑to‑end account management process, including reporting and clear communication with line managers
• Identifying opportunities for growth in both top‑line and non‑commission revenue streams
• Analyzing market trends and competitor activities to stay informed and adjust strategies accordingly
• Driving the implementation of promotional campaigns and initiatives across your shop portfolio
• Utilizing instashop’s services, providing constructive feedback to improve the overall customer experience and service offerings

Qualifications

• Bachelor’s degree in Business, Marketing, or any other related field
• Minimum 3 years of experience in business development, sales, or a similar role
• Strong commercial awareness with excellent analytical skills
• Proficiency in MS Office, CRM tools, and sales pipeline management
• Fluent written and verbal communication skills