Sr. Business Manager

Amazon Middle East and North Africa FZ-LLC; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

An established industry player is seeking a dynamic professional to lead card acquisition and engagement programs. This role involves developing innovative customer value propositions, managing program compliance, and collaborating effectively with cross-functional teams. The ideal candidate will have a strong background in managing credit/debit card portfolios, with a focus on customer engagement and data-driven decision-making. If you are passionate about driving customer success in a fast-moving consumer business and possess advanced analytical skills, this opportunity is perfect for you.

Qualifications

• 6+ years managing credit/debit card portfolios and programs.
• Advanced Excel skills and experience in P&L management.

Responsibilities

• Develop and drive card acquisition and engagement programs.
• Collaborate with cross-functional teams for program success.

Skills

Data Interpretation

Business Recommendations

Customer Engagement

Negotiation Skills

Program Management

Education

MBA

Tools

Excel

Job description

Key Job Responsibilities:

1. Develop and drive the card acquisition and engagement programs.
2. Uphold & innovate a strong long-term customer value proposition, with the card partner and 3P partnerships.
3. Drive balance adoption of the customer value proposition and strong affinity for rewards usage.
4. Ensure program compliance.
5. Customize and execute seasonal or purpose-driven campaigns for special events or business objectives respectively.
6. Collect customer feedback and insights, and define actionable improvements.
7. Track program health, budget utilization and conduct business reporting to internal and partner leaderships.
8. Define monthly/quarterly/yearly business plans.
9. Periodic benchmarking of best practices and value propositions.
10. Drive program success through effective collaboration with cross-functional teams, such as product, marketing, operations, finance, etc.

BASIC QUALIFICATIONS:

• MBA
• Experience interpreting data and making business recommendations
• Experience working in a fast-moving consumer business
• Knowledge of Excel at an advanced level
• Experience in developing, negotiating and executing business agreements
• 6+ years of experience in managing credit/debit card portfolio and its acquisition/engagement programs. Experienced in management of P&L, budgets, program performance, and business reporting

PREFERRED QUALIFICATIONS:

• 6+ years of professional or military experience
• Experience in managing credit/debit card product and business portfolio.