Sr. Account Manager

talabat; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading food delivery service in Abu Dhabi is seeking an Account Manager to drive business planning with top clients, oversee strategic projects, and mentor junior team members. The ideal candidate will have 4-5 years of experience in account management or sales, preferably in tech or e-commerce, and must be fluent in Arabic. This role offers a dynamic work environment and the opportunity to grow within the company.

Qualifications

• 4-5 years of experience in account management/sales, preferably in tech, F&B, or e-commerce.
• Residency in or relocation to Abu Dhabi is a must.
• Data-driven mindset with analytical skills.
• Proven track record in managing top accounts.

Responsibilities

• Drive joint business planning with top accounts.
• Conduct regular business reviews.
• Lead commission rate renegotiations.
• Manage menu photos and optimize restaurant content.

Skills

Interpersonal skills

Negotiation skills

Presentation skills

Education

Bachelor’s degree in Business, Marketing, or related field

Job description

Strategic Account Management & Growth :

Drive joint business planning with top accounts to ensure mutual value creation and long-term growth.

Conduct regular business reviews to analyze partner performance, identify growth opportunities, and develop strategic action plans.

Increase Talabat Go (TGO) market share through proactive partner migration to Talabat delivery.

Lead commission rate renegotiations and develop new commercial proposals to optimize profitability.

Project Management :

Lead strategic projects at the emirate or UAE level that positively impact the wider community or Talabat's operational footprint.

Champion a culture of excellence and knowledge sharing, encouraging reapplication of best-in-class strategies across teams and markets.

Own and deliver ad hoc strategic projects within account management, ensuring alignment with Talabat's commercial goals.

Mentoring & Team Development :

Mentor and support junior account managers in achieving KPIs and understanding Talabat’s commercial objectives.

Provide ongoing coaching on client relationship management, upselling, and account analysis.

Operational & Analytical Excellence :

Build and maintain continuous relationships with restaurant partners, ensuring strong operational alignment.

Provide exceptional service support, resolving operational issues efficiently between restaurants and Talabat teams.

Manage menu photos, optimize restaurant content (e.g., minimum order value, delivery time), and coordinate promotions and coupon campaigns.

Monitor partner activation, troubleshoot inactive accounts, and maintain accurate records of sales, follow-ups, and performance reports.

Commercial & Marketing Initiatives :

Drive advertisement sales including restaurant branding, newsletters, banners, and exclusive digital campaigns.

Promote digitalization of restaurant operations, including splash pages, white-label integrations, and online payment adoption.

Generate new revenue opportunities through upselling Talabat’s services and custom promotions

Qualifications

Bachelor’s degree in Business, Marketing, or a related field.

4-5 years of experience in account management / sales, preferably in tech, F&B, or e-commerce.

• Residency in or relocation to Abu Dhabi is a must

Strong interpersonal and relationship-building skills.

Data-driven mindset with the ability to analyze performance and generate insights.

Proven track record in managing top accounts and leading cross-functional projects.

Excellent communication, negotiation, and presentation skills.

Self-starter with the ability to work independently in a fast-paced environment.

Fluency in Arabic Language is a must