Specialist, Payment Solutions & Analytics

Exinity; Dubai; On-site; AED 220,000 - 294,000; Full time

Job summary

A financial services firm in Dubai seeks a Payment Manager to oversee global payment processing. The role involves collaborating with Payment Service Providers, managing payment solutions, and using BI tools for performance monitoring. Candidates should have a degree in finance, strong analytical skills, and experience in payment management.

Benefits

Hybrid Working Policy

Discretionary performance-related bonus

Personalized Flex-Benefits

World-class health insurance

Comprehensive leave package of 40 days

Qualifications

• Proven experience in payment management or payment optimization roles.
• Strong analytical skills with proficiency in using BI tools for performance analysis.
• Detail-oriented with strong problem-solving abilities.

Responsibilities

• Work closely with stakeholders to gather requirements and align payment solutions.
• Manage, grow, and optimize the portfolio of Payment Service Providers.
• Use BI tools to monitor key performance indicators and recommend improvements.

Skills

Analytical skills

Communication skills

Problem-solving

Interpersonal skills

Education

Bachelor's degree in finance or Business Administration

Tools

BI tools

Job description

We're looking for a hands-on analytical professional to help us manage and improve our global payment processing. This role, you'll work closely with our Payment Service Providers (PSPs), lead the sourcing, implementation, and optimization of payment solutions, and dive into performance data to find new ways to boost efficiency and reduce costs. You'll also act as a key link between our internal teams and external partners, making sure our payment systems are reliable, secure, and aligned with our business goals.

Key Responsibilities:

Business Requirements & Strategy Alignment

• Work closely with stakeholders to gather requirements and align payment solutions with broader business goals.
• Evaluate new provider options based on functionality, cost, compliance, and scalability.
• Conduct competitor and gap analysis between current payment capabilities and evolving business objectives.

Payment Service Provider (PSP) Management

• Manage, grow, and optimize an expanding portfolio of PSPs to ensure effective payment processing.
• Build and maintain strong relationships with current PSP partners to foster collaboration and support.
• Keep the team and wider business informed about updates and changes related to payment limits and new PSP solutions.
• Expand PSP footprint to improve geographical reach and market fit.

Payment Solution Implementation & Integration

• Own and manage the end-to-end onboarding process for Payment Service Providers (PSPs) from initial engagement through to integration readiness. Responsibilities include gathering and reviewing required documentation (NDA, KYB pack) and securing internal approvals from Compliance, Risk, Treasury, and Legal teams to ensure a smooth and compliant integration process.
• Coordinate with internal teams and providers to support technical setup and troubleshooting.
• Implement payment routing strategies and risk mitigation frameworks.

Performance Monitoring & Reporting

• Use BI tools to monitor key performance indicators (e.g., approval ratios, error rates, downtime).
• Analyze trends and generate performance reports to inform strategy.
• Recommend and implement improvements based on data insights.
• Conduct cost-benefit analyses across the PSP portfolio to ensure financial efficiency.

Qualifications:

Essential:

• Bachelor's degree in finance, Business Administration, or related field.
• Proven experience in payment management or payment optimization roles.
• Strong analytical skills with proficiency in using BI tools for performance analysis.
• Excellent communication and interpersonal skills with a track record of building strong partnerships.
• Detail-oriented with strong problem-solving abilities and a focus on continuous improvement.

Desirable:

• Working experience within a Brokerage environment or Payment Industry.

Additional Information:

BENEFITS & PERKS

We believe in fairly compensating all our people by providing them with a world-class health insurance plan and a range of both core benefits and flex benefits for individual preferences. You will receive:

• Hybrid Working Policy.
• Discretionary performance-related bonus.
• Personalized Flex-Benefits.
• A focus on your wellbeing, including talks and access to self-development tools.
• Medical insurance for employees.
• Comprehensive leave package of 40 days, inclusive of Public Holidays.

WHAT YOU WILL LOVE ABOUT THIS ROLE

Freedom to succeed is our core belief. It's not just a promise we make to our clients and partners, but to our people too. We want our people to LEAP, and so in this role, you will:

• Learn (e.g., from each other, from new projects).
• Exchange (e.g., information and best practices in an open-minded environment).
• Advance (e.g., by developing skills and accepting greater responsibilities, your career progression, and diversification).
• Prosper (e.g., by acquiring skills, by nurturing a team of x people).

Remote Work: No.

Employment Type: Full-time.

We are an equal opportunities employer and welcome applications from all qualified candidates.