Specialist Marketing CRM

Delivery Hero; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in the delivery sector is seeking a CRM Specialist to build and manage campaigns that enhance customer acquisition and retention. In this full-time position, you will coordinate CRM initiatives, monitor performance metrics, and drive optimizations. Successful candidates will possess a strong data focus, relevant marketing experience, and excellent communication skills.

Qualifications

• Minimum 2 years of proven relevant work experience in a fast-paced environment.
• Experience managing CRM for loyalty programs is highly desirable.
• Fluency in English; Arabic is a plus.

Responsibilities

• Own and implement CRM campaigns for talabat.
• Monitor campaign spend and performance, suggesting optimizations.
• Coordinate with teams for campaign launches to address market challenges.

Skills

Data-driven

Communication

Time Management

Education

Bachelor's degree in marketing or equivalent

Tools

CRM and campaign management tools

Job description

The role will require you to build relevant and engaging campaigns on talabat owned CRM channels which will tie into increasing acquisitions frequency and user retention.

As a Specialist you will own and implement CRM campaigns on a country level for talabat. Youll need to be flexible performance-driven able to work with tight deadlines and be willing to be hands-on to get the job done.

Role Scope

• Ideation of basic CRM campaigns around the customer lifecycle to meet business needs

• Coordination with Campaign Ops team for launch of CRM campaigns to address challenges faced by local markets (churn increase frequency drop etc.)

• Monitoring campaign spend and ensuring adherence to monthly quarterly and annual CRM budgets

• Monitoring lifecycle campaign performance and suggesting optimizations based on best practices and learnings from other markets

• Creating visibility for local marketing teams on performance and cost evolution

What Did We Order

• Bachelors degree in marketing or equivalent with a strong data focus.

• Minimum 2 years of proven relevant work experience preferably in a fast-paced working environment.

• Experience in working with CRM and campaign management tools like Braze or similar.

• Experience managing CRM systems for loyalty programs is highly desirable.

• Being data-driven and passionate about results. Comfortable working with data and reporting campaign performance.

• Good time management skills.

• Fluency in written and spoken English Arabic is a plus

• Good interpersonal communication and presentation skills

• Proactive responsible attention to detail and a good team player

Remote Work :

No

Employment Type :

Full-time