Specialist- Legal & Police OPS

First Abu Dhabi Bank FAB; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

A leading bank in the UAE is seeking a back office staff member to perform account maintenance and support customer service operations. The ideal candidate will have a high school diploma and strong communication skills, with opportunities for those without prior experience. Join a dynamic team focused on excellence and compliance in banking operations.

Qualifications

• 1-2 years of experience in back office or front-line desk.
• Candidates without experience will also be considered.
• Excellent communication skills in English and/or Arabic.

Responsibilities

• Perform back office tasks such as account maintenance and account opening.
• Maintain high quality standards to ensure financial integrity.
• Resolve customer complaints by providing solutions.

Skills

Customer Service

Product Knowledge

Quality Focus

Problem Solving

Market Knowledge

Documentation

Listening

Conflict Resolution

Multi-tasking

Education

High School / Diploma in any discipline

Tools

MS Word

Excel

PowerPoint

Job description

Job Responsibilities

Perform back office tasks such as account maintenance and account opening for Retail, ELITE & GPB (Islamic & Conventional) segments, as well as SME for Islamic segment / NHL and CCQ data entry, following the processes and guidelines provided by the Operation & WAH Centre Leadership.

Maintain high quality standards to ensure the financial and reputational integrity of the organization. Assist in meeting business expectations related to daily transaction processing to provide excellent service.

Foster a strong team spirit and motivational environment.

Key Responsibilities

1. Ensure punctuality and discipline.
2. Adhere to policies and procedures.
3. Participate in all training programs and development opportunities offered by the bank/FAB Business School.
4. Perform functions with integrity, efficiency, and ensure turnaround times meet the agreed service levels.
5. Establish effective communication with internal and external departments.
6. Review and validate documents received from branches/Sales before processing within the agreed TAT.
7. Update status and reasons for rejection via email or Workflow system.
8. Support additional tasks or processes as assigned by management to achieve departmental goals.
9. Stay updated on new regulations and obligations from the Central Bank of UAE.
10. Resolve customer complaints by providing solutions and following up to ensure satisfaction.
11. Respond professionally to feedback from team leaders, supervisors, managers, and trainers, fostering supportive relationships.
12. Assist in implementing corrective and preventive actions to minimize complaints and escalate issues when necessary.
13. Follow internal, statutory guidelines, and procedures to ensure compliance and avoid audit criticisms.

Desired Candidate Profile

Qualifications

• High School / Diploma in any discipline. 1-2 years of experience in back office or front-line desk. Candidates without experience will also be considered.
• Skills in Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation, Listening, Conflict Resolution, and Multi-tasking.
• Excellent communication skills in English and/or Arabic.
• Team player.
• Knowledge of bank operations and administration.
• Proficiency in system operations and technical areas.
• Good knowledge of MS Word, Excel, and PowerPoint.

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