Specialist, IT Applications

Atlantis Dubai; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel in Dubai is seeking a Specialist for IT Applications to provide on-site IT support for hotel operations. The role requires at least 2 years of experience in a similar IT support position, with skills in troubleshooting hardware and software issues. Familiarity with Opera PMS and Micros Simphony is a strong advantage. The position offers a competitive, tax-free salary in UAE Dirhams, alongside various benefits including health insurance and discounted rates at Kerzner properties worldwide.

Benefits

Generous food and beverage privileges

Exclusive discounted rates at Kerzner properties

Comprehensive health insurance

Annual flights home

Life insurance

Incentive programme

Colleague wellness initiatives

Career mobility and training opportunities

Qualifications

• At least 2 years of experience in a similar IT support role.
• Solid understanding of IT applications and process improvement.
• Experience in a complex entertainment or hospitality environment preferred.

Responsibilities

• Provide on-site IT support for hotel operations.
• Collaborate with IT Service Desk and Networks to resolve issues.
• Troubleshoot hardware and software issues.

Skills

IT support experience

Problem-solving

Communication skills

Understanding of IT applications

Tools

Opera PMS

Micros Simphony

Job description

Specialist, IT Applications (18152)

Atlantis Dubai is part of Kerzner International, and home to two extraordinary resorts: the world-renowned Atlantis, The Palm and the ultra-luxury Atlantis The Royal. Together, they represent world‑class service, bold innovation, and unforgettable experiences brought to life.

With over 6,000 colleagues from 129 nationalities, Atlantis Dubai operates as one team, with many departments and back‑of‑house functions seamlessly supporting both resorts. Across every role and department, our shared purpose is the same: to create amazing experiences and everlasting memories – not only for our guests, but for our colleagues too.

About the role

In this role, you’ll provide on‑site, priority IT support for hotel operations and collaborate with the IT Service Desk, Networks, and other teams to resolve issues quickly and effectively. You’ll also support hotel events and other business units, ensuring smooth technical setups and minimal disruptions.

Your responsibilities will include troubleshooting hardware and software issues, maintaining accurate documentation, and contributing to our shared knowledge base. By effectively prioritizing tasks and streamlining processes, you’ll help the team meet SLAs and deliver exceptional service. If you’re driven by solving problems, delivering outstanding support, and creating seamless technology experiences, this is the perfect opportunity for you.

About you

You have at least 2 years of experience in a similar IT support role, with a solid understanding of IT applications and process improvement. Experience in a complex entertainment or hospitality environment is preferred. Familiarity with Opera PMS and Micros Simphony systems will be a strong advantage. You’re an effective communicator, both within and outside the organization, and you demonstrate a proactive, problem‑solving attitude.

We offer a competitive, tax‑free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive programme, and a variety of colleague wellness and social initiatives.

With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world‑class training, career mobility, and internal growth opportunities across the Kerzner portfolio – making this an ideal environment for ambitious individuals seeking a long‑term, fulfilling career in luxury hospitality. Join the A‑Team and discover the extraordinary.