Specialist- Corporate Technology Support Services CEO

Roads and Transport Authority; Abu Dhabi; On-site; AED 300,000 - 420,000; Full time

Job summary

Roads and Transport Authority in Abu Dhabi is seeking a strategic data and AI governance leader to shape technology development plans, data governance, and resilience across the sector. You will coordinate PoCs, data feeds, and dashboards to enable data‑driven decision making.

The role emphasizes collaboration across organizational units, compliance with policies, and alignment with government digital standards to enhance operational effectiveness.

Qualifications

• Bachelor's degree in Business Administration, Management, Information Technology, Information Systems, Computer Science or a related field
• 3+ years of experience in case of a Master's degree (5+ years in case of a Bachelor's degree)

Responsibilities

• Support the CEO in developing and monitoring the sector's technology development plans and opportunities, challenges, and risks across units.
• Contribute to data governance strategies and AI adoption roadmaps in line with enterprise architecture and policies.
• Help develop institutional resilience plans and application maps for business continuity and disaster recovery readiness.
• Coordinate and monitor partnerships, service providers, and international memberships and implement recommendations.
• Oversee internal/external communications and prepare CEO readiness for visits by senior leadership.
• Manage sector media plans and ensure up-to-date content across units.
• Coordinate data/AI activities including PoC studies, data feeds for AI use cases, dashboards, and BI tools.
• Support design of data models and databases to enable data storage, AI retraining, and data sharing with Dubai Data and others.
• Track resolutions of customer feedback and service requests and coordinate timely actions.
• Review service development plans for data accuracy and coordinate service improvement plans.

Education

Bachelor's degree in Business Administration, Management, Information Technology, Information Systems, Computer Science or a related field

Job description

Job description

Roles and Responsibilities

• Support the CEO in developing and monitoring the sector's technology development plans, including current-state analysis, future-state forecasting, and identification of opportunities, challenges, and potential risks across organizational units.
• Contribute to the formulation of data governance strategies and AI adoption roadmaps, ensuring alignment with RTA's enterprise architecture, Dubai Government digital policies, and institutional compliance frameworks.
• Participate in the development of institutional resilience plans and the comprehensive institutional resilience application map, contributing technical inputs for business continuity and disaster recovery readiness.
• Coordinate and track the performance of partnerships, service providers, operators, franchise companies, and international memberships, monitoring operational performance levels, commitment ratios, and implementation of resulting recommendations and outputs
• Manage internal and external communication plans, including field visits, official duties, and other CEO engagements, ensuring organizational unit readiness for visits by the Director General and Chairman of the Board of Directors.
• Oversee the sector's media plans and ensure the quality, accuracy, and currency of the internal electronic page content for all organizational units within the sector.
• Coordinate data and AI-related activities including proof-of-concept (PoC) studies and use cases across organizational units, ensuring compliance with relevant institutional documents and data-sharing policies. Provide and sustain data feeds for AI use cases, smart dashboards, and decision-support tools, ensuring data continuity and integration with the big data platform.
• Support design and manage data models and databases to support efficient, complete data storage and availability across RTA, and fulfill data requirements for AI model retraining and re-modeling with new variables.
• Support the provision of data sets for Dubai Data and external entities in accordance with approved datasharing agreements, and execute the data governance roadmap including open big data initiatives.
• Track closure of employee suggestions and all customer request types (complaints, suggestions, observations, appeals), review corrective actions for customer satisfaction reports, and coordinate with organizational units for timely resolution.
• Review sector service development plans for data accuracy, review change requests before escalation, and coordinate the development of service improvement plans with organizational units.
• Monitor and supervise the formation of resilience groups and teams, tracking execution of the comprehensive institutional resilience application map. support in the CEO's official correspondence (incoming and outgoing), maintain documentation and official records, prepare periodic reports for the CEO, and track implementation of recommendations derived from correspondence.
• Follow up on all directives and instructions issued by the Director General, Board of Directors, and Sector CEO, coordinating with relevant organizational units to ensure timely provision of requirements for communications, reviews, and opinion requests.
• Develop and maintain interactive smart dashboards to support business intelligence and data-driven decision-making, continuously improving data quality and platform performance. Identify opportunities for process automation, workflow optimization, and technology adoption to enhance the sector's operational effectiveness and service delivery quality.
• Conduct periodic reviews of data platform performance, AI model accuracy, and system integration workflows, implementing corrective actions and sharing lessons learned across organizational units.

Qualifications & Requirements

• Bachelor's degree in Business Administration, Management, Information Technology, Information Systems, Computer Science or a related field
• 3+ years of experience in case of a Master's degree (5+ years in case of a Bachelor's degree)