Specialist, Agency Facility

First Abu Dhabi Bank (FAB); Abu Dhabi; On-site; AED 180,000 - 300,000; Full time

Job summary

First Abu Dhabi Bank (FAB) is seeking an experienced agency back-office professional to handle and control agency back-office support activities. The role focuses on processing and authorizing payments, ensuring policy compliance, and maintaining high standards of accuracy and timeliness for internal customers.

The ideal candidate will have 6–8 years in banking with agency facility exposure and strong knowledge of SWIFT and UAEFTS payment formats.

Qualifications

• Bachelor’s degree in a related discipline.
• 6–8 years of relevant banking experience with increasing approving responsibilities in Agency facilities.

Responsibilities

• Handle agency back-office support activities to ensure smooth workflow and timely service to internal customers.
• Adhere to all policies, SOPs and instructions to maintain controlled and consistent operations.
• Achieve high standards of compliance, ethics and risk management in daily tasks.
• Process and authorize payments, advances, rate changes and other loan-related maintenance within the agency portfolio.
• Support audits and produce timely statements and reports as required by the department.

Skills

Banking operations

SWIFT knowledge

Regulatory compliance

Process improvement

Education

Bachelor’s degree

Tools

SWIFT

UAEFTS

Job description

Job Purpose

This role is primarily responsible for handling and controlling Agency back-office support activities, to ensure smooth work flow and delivery of high quality and timely service to internal customers in the role of a processor / authorizer

Key Accountabilities

• Policies, Systems, Processes & Procedures

Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.

Demonstrate compliance to organization’s values and ethics at all times to support the establishment of a value drive culture within the bank.

• Continuous Improvement

Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.

• Reporting

Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards.

Job Context

• Zero Ops Loss; NIL near miss / income leakage event; target zero high risk error
• Target zero complaints, minimum 95 % adherence to TAT standards as agreed with business. Achieve more than 90% satisfaction score in the internal customer survey.
• Nil unauthorized breaches in Policy/regulatory requirements and SOPs. Satisfactory rating in all audits - INA/RMU/ORC
• Nil breaches in housekeeping (reconciliations, tracers, DCFCL etc.).
• NIL critical findings in regulatory /external/internal audits.
• No. of PI (Process Improvement) proposals found fruitful by management. No. of successful PIs implemented
• Work with the line manager in introducing strong tools/processes to identify/ease operational risks attached to the unit
• Pursue opportunities for enhancing operational efficiencies along with adequate monitoring
• Ensure excellent housekeeping standards at all times
• Support multi desks and multi functions within the department
• Ensure process enhancements/amendments are duly covered by a process note signed off by stakeholders
• Knowledge and experience in payment systems like SWIFT and UAEFTS and SWIFT payment messages MT/MX formats
• Process / authorize ongoing interest and fee payments from a Borrower and/or Lender perspective including Agency and Amendment fees as well as all quarter end activity as a processor / authorizer
• Process / authorize payments, advances, payoffs, rate changes, and other maintenance related to loan related events within the agency portfolio as a processor / authorizer
• Utilizes specialized knowledge of these areas as well as applicable internal policies, procedures, systems and laws and regulations to handle escalated situations effectively.
• GL substantiation, reconciliation and verification on monthly basis in line with Group policies.
• Assists with other Loan Servicing functions as requested, including department projects and system
• Execution of testing / follow up / implementation of system related issues, queries, errors and developments upgrades, enhancements and conversions.

Qualification & Experience

Minimum Qualification

• Bachelor’s degree or related discipline.

Minimum Experience

Relevant experience in the banking sector with 6-8 years in similar positions of progressively increasing approving responsibilities in the Agency facility function.