Spa Therapist - Waldorf Astoria Ras Al Khaimah

TALENTMATE; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Ras Al Khaimah is seeking a Spa Therapist to provide professional spa treatments and exceptional guest services. The ideal candidate should have over a year of experience in the spa or hospitality industry, strong communication skills, and a customer service mindset. This role requires maintaining high standards of cleanliness and safety while ensuring guest satisfaction. Full-time schedule offered.

Qualifications

• Must have customer service experience.
• Minimum of 1 year in the spa or hospitality industry.
• Ability to communicate effectively in English.

Responsibilities

• Provide professional treatments and services for guests.
• Maintain safety and cleanliness in the spa.
• Ensure guest satisfaction regarding all areas of Spa services.
• Achieve monthly sales/service targets.

Skills

Ability to read and interpret documents

Experience in hospitality or customer service

Effective communication in English

Public speaking abilities

Problem-solving skills

1+ year experience in spa or hospitality

Experience in luxury hotels or wellness field

Job description

Overview

A Spa Therapist is responsible for providing professional treatments and services for guests, including but not limited to body and facial treatments, massages, home care advice and a tour of the facilities. Maintaining safety and cleanliness and ensuring guest satisfaction regarding all areas of Spa services in accordance with company standards.

What will I be doing?

• Accurately explain spa treatment menu and packages to guests.
• Provide an unforgettable spa experience by knowing guest preferences and tailoring service accordingly.
• Orient the guests through Spa & Fitness facility, greet guests and provide personal guest service.
• Maintain the quality of service and overall appearance of locker areas, lounge area and restrooms.
• Maintain a high customer service focus.
• Ensure departmental operation budget is adhered to, maximizing revenues and minimizing expenses.
• Be flexible, responding quickly and positively to changing requirements including performing any tasks requested.
• Actively promote the services and facilities of the Hotel to guests and suppliers of the Hotel.
• Provide accurate, appropriate and immediate responses to all requests by guests.
• Organize and perform Beauty Therapy Treatments in rooms set up to Hilton standards.
• Ensure the treatment rooms are clean, well-stocked and properly set up prior to commencing the treatment.
• Promote the spa, treatments, services and retail, as well as seminars, promotions and/or discounts available.
• Achieve daily & monthly sales/service targets.

What are we looking for?

Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Experience in hospitality or customer service industry is required.
• Ability to read, write, speak and understand the English language to effectively communicate with guests.
• Ability to speak effectively in front of groups of customers or employees of organization.
• Ability to deal with problems involving several concrete variables in standardized situations.
• At least 1 year experience in the spa or hospitality industry.
• Previous experience in a luxury hotel property or in a wellness related field on a similar role.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Location

Waldorf Astoria Ras Al Khaimah

Schedule

Full-time

Brand

Waldorf Astoria Hotels & Resorts

Job

Spa, Health Club, Recreation