Spa Therapist - Hilton Abu Dhabi Yas Island

Hotels; Abu Dhabi; On-site; USD 24,000 - 36,000; Full time

Job summary

Une opportunité passionnante se présente pour un Spa Therapist au sein d'une marque hôtelière de premier plan aux Émirats. Vous serez chargé(e) de fournir des soins de spa professionnels et d'assurer la satisfaction des clients tout en respectant les standards de qualité et de propreté de Hilton.

Qualifications

• Au moins 1 an d'expérience dans le secteur spa ou hôtellerie.
• Compétence en communication en anglais exigée.
• Expérience dans un environnement de type station ou bien-être souhaitée.

Responsibilities

• Fournir des traitements professionnels tels que des massages et soins du corps.
• Maintenir la propreté et la satisfaction des clients selon les normes de l'entreprise.
• Gérer les réservations et les services aux clients.

Skills

Customer service

Communication

Cleanliness

Problem-solving

Job description

EOE/AA/Disabled/Veterans

What are we looking for

A Spa Therapist serving Hilton Brand hotels and vacations is committed to guest satisfaction and teamwork. To succeed in this role, you should embody the following attitude, behaviors, skills, and values:

• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Experience in the hospitality or customer service industry is required.
• Proficiency in reading, writing, speaking, and understanding English to communicate effectively with guests.
• Ability to speak effectively in front of groups of customers or employees.
• Capability to handle problems involving multiple variables in standardized situations.
• At least 1 year of experience in the spa or hospitality industry.
• Experience in a resort or wellness-related field.

What will it be like to work for Hilton

Hilton is a leading global hospitality company, offering a range of accommodations from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has provided exceptional experiences to business and leisure travelers worldwide. Our vision is to fill the earth with the light and warmth of hospitality, uniting us as a team to create memorable experiences every day. Our Team Members are at the heart of this mission!

A Spa Therapist is responsible for providing professional treatments such as body and facial treatments, massages, home care advice, and facility tours. Maintaining safety, cleanliness, and guest satisfaction in accordance with company standards is essential.

What will I be doing

As a Spa Therapist, your responsibilities include:

• Attending Hilton trainings and departmental meetings.
• Maintaining high standards of cleanliness.
• Reporting maintenance issues.
• Assisting in all operational areas as requested.
• Staying informed about current and upcoming services.
• Adhering to the departmental budget to maximize revenue and minimize expenses.
• Providing efficient guest service, managing appointments, and upselling retail.
• Scheduling and confirming massage reservations accurately.
• Processing billing and reporting discrepancies.
• Explaining spa treatments and packages to guests.
• Greeting guests and staff professionally.
• Maintaining the cleanliness and appearance of locker rooms, lounges, and restrooms.
• Ensuring beverages and stations are stocked.
• Assisting guests and providing personal training sessions if needed.
• Maintaining fitness equipment and coordinating with service representatives.
• Ensuring audiovisual equipment is functional.