Spa Therapist - Hilton Abu Dhabi Yas Island

Hotels; Abu Dhabi; On-site; AED 50,000 - 70,000; Full time

Job summary

A leading hospitality company is seeking a Spa Therapist responsible for delivering professional spa treatments and ensuring guest satisfaction. The ideal candidate should have a minimum of 1 year experience in the spa or hospitality industry and possess strong communication skills. High standards of cleanliness and adherence to company standards are essential. This role offers exciting opportunities to enhance the guest experience in a luxurious environment.

Qualifications

• Minimum of 1 year experience in the spa or hospitality industry.
• Proficiency in reading, writing, speaking, and understanding English.
• Experience in a resort or wellness-related field is preferred.

Responsibilities

• Delivering professional treatments such as body and facial therapies.
• Maintaining high standards of cleanliness in the spa department.
• Processing billing and posting for spa and retail services accurately.

Skills

Customer Service

Spa Treatments

Communication

Problem-Solving

Job description

EOE/AA/Disabled/Veterans

What are we looking for

A Spa Therapist serving Hilton Brand hotels and vacations is dedicated to providing exceptional guest experiences. To succeed in this role, candidates should embody the following qualities and qualifications:

• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Experience in the hospitality or customer service industry is required.
• Proficiency in reading, writing, speaking, and understanding English to communicate effectively with guests.
• Ability to speak effectively in front of groups of customers or staff.
• Capability to handle problems involving multiple variables in standardized situations.
• Minimum of 1 year experience in the spa or hospitality industry.
• Experience in a resort or wellness-related field is preferred.

What will it be like to work for Hilton

Hilton is the leading global hospitality company, offering a wide range of accommodations from luxury hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has provided business and leisure travelers with exceptional service, amenities, and value. Our mission is to create remarkable hospitality experiences worldwide, driven by our dedicated Team Members, who are at the heart of everything we do.

A Spa Therapist is responsible for delivering professional treatments such as body and facial therapies, massages, providing home care advice, and guiding guests through the spa facilities. The role also involves maintaining safety, cleanliness, and ensuring guest satisfaction in accordance with company standards.

What will I be doing

As a Spa Therapist, your responsibilities include:

• Participating in Hilton training sessions and departmental meetings.
• Maintaining high standards of cleanliness in the spa department.
• Reporting maintenance issues to the Front Office Manager.
• Assisting in various operational tasks as requested.
• Staying informed about current and upcoming services offered by the hotel.
• Adhering to the departmental budget to maximize revenues and minimize expenses.
• Providing efficient guest service from arrival to departure, including booking, modifying, and canceling appointments, and upselling retail products.
• Scheduling, confirming, and canceling massage reservations accurately.
• Processing billing and posting for spa and retail services accurately, and reporting discrepancies.
• Explaining spa treatment menus and packages to guests clearly.
• Greeting and welcoming guests and staff professionally.
• Maintaining the appearance and cleanliness of locker areas, lounges, and restrooms.
• Ensuring the proper stocking of water, beverages, and setup of stations.
• Assisting guests and providing personal training sessions if needed.
• Maintaining the fitness center and coordinating with maintenance representatives.
• Ensuring audiovisual equipment is functional and well-maintained.