Spa Therapist at Waldorf Astoria Dubai International Financial Centre

Hilton Worldwide, Inc.; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Spa Therapist to join their luxury team. This role involves delivering exceptional spa treatments, ensuring guest satisfaction, and maintaining high cleanliness standards. You will be responsible for providing a welcoming atmosphere, assisting guests with their appointments, and upholding brand standards throughout their visit. If you are passionate about wellness and have experience in a luxury hospitality environment, this opportunity is perfect for you to shine in a vibrant and supportive setting.

Qualifications

• Minimum of 1 year experience as a spa therapist in a luxury hospitality setting.
• Ability to interpret safety rules and instructions.

Responsibilities

• Deliver professional treatments including body and facial treatments.
• Provide efficient guest service from arrival to departure.

Skills

Spa Treatments

Customer Service

Problem-Solving

Communication Skills

Education

Certification in Spa Therapy

Job description

Job Title: Spa Therapist at Waldorf Astoria Dubai International Financial Centre

The Spa Therapist is responsible for delivering professional treatments and services to guests, including body and facial treatments, massages, and providing home care advice, while ensuring safety, cleanliness, and guest satisfaction in accordance with Waldorf standards.

What will I be doing?

As a Spa Therapist, your responsibilities include:

• Participating in Hilton trainings and departmental meetings
• Maintaining high cleanliness standards in the department
• Reporting maintenance issues to the Spa Manager
• Assisting in all operational areas as directed by the Spa Manager
• Staying informed about current and upcoming services offered by the hotel
• Providing efficient guest service from arrival to departure, including booking, modifying, and canceling appointments, and upselling retail
• Scheduling, confirming, and canceling massage reservations accurately
• Processing billing and retail transactions accurately, reporting discrepancies to the Spa Manager
• Explaining spa treatments, menus, and packages to guests
• Greeting and welcoming guests and staff in line with brand standards
• Maintaining the appearance and quality of locker rooms, lounges, and restrooms
• Ensuring proper stocking and setup of beverages and fruit stations
• Maintaining AV equipment and ensuring its proper functioning
• Providing courteous and efficient service throughout the guest's visit
• Orienting guests to the fitness facilities and delivering Waldorf service standards

What are we looking for?

The ideal candidate will demonstrate:

• Ability to interpret safety rules, operating, and maintenance instructions
• Proficiency in English for effective communication
• Problem-solving skills involving multiple variables in standardized situations
• Minimum of 1 year experience as a spa therapist in a luxury hospitality setting