Spa Therapist

FAIRMONT; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player is seeking a dedicated Spa Professional to deliver exceptional spa treatments and maintain high standards of guest relations. In this role, you will provide a thorough range of spa services while ensuring every guest feels welcomed and valued. Your expertise in draping techniques and conflict resolution will be essential in creating a serene and enjoyable atmosphere. Join a team that prides itself on professionalism, respect, and integrity, and be part of a workplace that values your contributions and encourages personal growth.

Qualifications

• Experience in providing a range of spa treatments with professional techniques.
• Strong guest relations skills and ability to handle complaints discreetly.

Responsibilities

• Provide knowledgeable spa treatments and maintain guest history files.
• Greet and escort guests, ensuring a positive and professional experience.

Skills

Spa Treatment Knowledge

Guest Relations

Professionalism

Draping Techniques

Conflict Resolution

Job description

Company Description

Sofitel Al Hamra Beach Resort

Qualifications

• Provide guests with thorough and knowledgeable range of spa treatments using professional draping techniques.
• Escort all guests to changing rooms, retail/relaxation area or next appointment.
• Greet all arriving and departing guests in treatment areas by name.
• Receive and respond to all guests concerns, comments or complaints with discretion and urgency.
• Advise all incoming guests of treatment procedures, special instructions and billing information.
• Communicate guest request preferences to relevant departments and co-workers.
• Provide respect, sensitivity and concern for guests needs with a professional and pleasant manner.
• Maintain positive guest relations at all times, including in-house, external, residents and telephone enquiries.
• Accommodate VIP guest preferences.
• Practice professionalism in every situation with management, guests and employees, treating each person with respect and integrity.
• Maintain the confidentiality policy for all guests and employees.
• Maintain guest history files.