Spa Therapist

AccorHotel; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player is seeking a dedicated spa professional to provide exceptional treatment experiences. In this fulltime role, you will engage with guests, ensuring their comfort and satisfaction while maintaining confidentiality and professionalism. Your ability to manage guest relations and address concerns with urgency will be key to creating a welcoming atmosphere. Join a team that values respect and integrity, and contribute to a memorable spa experience for all visitors. This position offers the opportunity to work in a vibrant environment, where your skills will shine and your contributions will be valued.

Qualifications

• Expertise in providing a range of spa treatments with professional techniques.
• Strong communication skills to address guest preferences and concerns.

Responsibilities

• Greet and escort guests, ensuring a positive experience throughout their visit.
• Maintain confidentiality and manage guest history files with care.

Skills

Spa treatment expertise

Guest relations

Professionalism

Communication skills

Confidentiality

Job description

Qualifications :

• Provide guests with thorough and knowledgeable range of spa treatments using professional draping techniques.
• Escort all guests to changing rooms, retail/relaxation area, or next appointment.
• Greet all arriving and departing guests in treatment areas by name.
• Receive and respond to all guests' concerns, comments, or complaints with discretion and urgency.
• Advise all incoming guests of treatment procedures, special instructions, and billing information.
• Communicate guest request preferences to relevant departments and coworkers.
• Provide respect, sensitivity, and concern for guests' needs with a professional and pleasant manner.
• Maintain positive guest relations at all times, including in-house external residents and telephone enquiries.
• Accommodate VIP guest preferences.
• Practice professionalism in every situation with management, guests, and employees, treating each person with respect and integrity.
• Maintain the confidentiality policy for all guests and employees.
• Maintain guest history files.

Remote Work : No

Employment Type : Fulltime