Spa Therapist

Accor; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

Join a forward-thinking resort where you will provide exceptional spa services to guests, ensuring a memorable experience. As a key member of the team, you will be responsible for delivering a knowledgeable range of treatments, maintaining guest history, and accommodating VIP preferences. This dynamic environment values professionalism and positive guest relations, making it an exciting place to grow your career in hospitality. If you are passionate about wellness and dedicated to guest satisfaction, this opportunity is perfect for you.

Qualifications

• Ability to provide a range of spa treatments with professionalism.
• Strong guest relations and communication skills are essential.

Responsibilities

• Provide guests with thorough spa treatments using professional techniques.
• Maintain positive guest relations and respond to concerns with urgency.

Skills

Spa Treatment Knowledge

Guest Relations

Professionalism

Communication Skills

Job description

Company Description

Sofitel Al Hamra Beach Resort

Qualifications

• Provide guests with thorough and knowledgeable range of spa treatments using professional draping techniques.
• Escort all guests to changing rooms, retail/relaxation area or next appointment.
• Greet all arriving and departing guests in treatment areas by name.
• Receive and respond to all guests concerns, comments or complaints with discretion and urgency.
• Advise all incoming guests of treatment procedures, special instructions and billing information.
• Communicate guest request preferences to relevant departments and co-workers.
• Provide respect, sensitivity and concern for guests needs with a professional and pleasant manner.
• Maintain positive guest relations at all times, including in-house, external, residents and telephone enquiries.
• Accommodate VIP guest preferences.
• Practice professionalism in every situation with management, guests and employees, treating each person with respect and integrity.
• Maintain the confidentiality policy for all guests and employees.
• Maintain guest history files.