Spa Therapist

Fairmont Hotels & Resorts; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated spa professional to join their team. This role involves providing exceptional spa treatments while ensuring guests feel welcomed and valued. You'll be responsible for maintaining positive guest relations, accommodating VIP preferences, and practicing professionalism in every interaction. If you are passionate about guest service and have a knack for creating a serene and enjoyable environment, this opportunity is perfect for you. Join a dynamic team where your skills will make a significant impact on guest experiences.

Qualifications

• Experience in providing spa treatments with professional techniques.
• Strong guest relations skills to accommodate VIP preferences.

Responsibilities

• Provide guests with a range of spa treatments using professional techniques.
• Maintain positive guest relations and respond to concerns with urgency.

Skills

Spa Treatment Techniques

Guest Relations

Professionalism

Communication Skills

Job description

Company Description

Sofitel Al Hamra Beach Resort

Qualifications

• Provide guests with thorough and knowledgeable range of spa treatments using professional draping techniques.
• Escort all guests to changing rooms, retail/relaxation area or next appointment.
• Greet all arriving and departing guests in treatment areas by name.
• Receive and respond to all guests concerns, comments or complaints with discretion and urgency.
• Advise all incoming guests of treatment procedures, special instructions and billing information.
• Communicate guest request preferences to relevant departments and co-workers.
• Provide respect, sensitivity and concern for guests needs with a professional and pleasant manner.
• Maintain positive guest relations at all times, including in-house, external, residents and telephone enquiries.
• Accommodate VIP guest preferences.
• Practice professionalism in every situation with management, guests and employees, treating each person with respect and integrity.
• Maintain the confidentiality policy for all guests and employees.
• Maintain guest history files.