Spa Therapist

21c Museum Hotels; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player in the hospitality sector seeks dedicated spa professionals to deliver exceptional treatment experiences. In this role, you will engage with guests, ensuring their needs are met with respect and professionalism. You'll be responsible for maintaining positive guest relations and handling inquiries with discretion. This position offers the chance to be part of a team that values integrity and guest satisfaction, making every interaction memorable. If you are passionate about wellness and hospitality, this is the perfect opportunity to make a significant impact in a vibrant resort environment.

Qualifications

• Experience in providing spa treatments with professional techniques.
• Strong communication skills for guest interactions and concerns.

Responsibilities

• Provide a range of spa treatments while ensuring guest comfort.
• Maintain positive relations and confidentiality for all guests.

Skills

Spa Treatment Expertise

Guest Relations

Professionalism

Communication Skills

Job description

Company Description

Sofitel Al Hamra Beach Resort

Qualifications

• Provide guests with thorough and knowledgeable range of spa treatments using professional draping techniques.
• Escort all guests to changing rooms, retail/relaxation area or next appointment.
• Greet all arriving and departing guests in treatment areas by name.
• Receive and respond to all guests concerns, comments or complaints with discretion and urgency.
• Advise all incoming guests of treatment procedures, special instructions and billing information.
• Communicate guest request preferences to relevant departments and co-workers.
• Provide respect, sensitivity and concern for guests needs with a professional and pleasant manner.
• Maintain positive guest relations at all times, including in-house, external, residents and telephone enquiries.
• Accommodate VIP guest preferences.
• Practice professionalism in every situation with management, guests and employees, treating each person with respect and integrity.
• Maintain the confidentiality policy for all guests and employees.
• Maintain guest history files.