Spa Therapist

The Biltmore Hotel Villas, Leading Hotels of The World; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

Join an esteemed establishment where your skills as a therapist will shine! This role offers the chance to deliver exceptional massage therapies and spa treatments, ensuring guests experience the utmost relaxation and rejuvenation. You'll be part of a dynamic team dedicated to providing high-quality service while adhering to industry standards. This forward-thinking hotel values innovation and personal development, encouraging you to continuously enhance your skills. If you are passionate about wellness and customer satisfaction, this is the perfect opportunity for you to thrive in a supportive environment.

Qualifications

• Must have certification in massage therapy and relevant experience.
• Strong customer service skills and ability to upsell services.

Responsibilities

• Perform massage therapies and reflexology to the highest standards.
• Adhere to hotel policies and actively encourage upselling of spa services.

Skills

Massage Therapy

Reflexology

Customer Service

Upselling Techniques

Education

Certification in Massage Therapy

Spa Management Course

Job description

Job Title

Therapist

Job Level

Department

Recreation

Sub Department

Reporting Line

Recreation & Spa Supervisor

Date

General Responsibilities

• Live our mission, vision, ambition, and values.
• Deliver the highest quality service to exceed our guest expectations.
• Upsell and identify additional revenue opportunities. Support cost management procedures in the hotel.
• Maintain a safe and healthy work environment by following fire, life, and safety standards at all times for self, colleagues, and guests.
• Develop yourself by attending all trainings provided in the department and the hotel.

Team Spirit

Innovation

Drive

• Offer to help a colleague to do their job.
• Don’t talk bad about others or the company.
• Listen and care for others in the hotel.
• Genuinely care about others.
• Look for ways to improve the way you do your job.
• Research what other companies do.
• Think outside of the box.
• Don’t be shy to tell others your ideas.
• Go that extra mile.
• Believe in your job and the company you are working for.
• Set yourself high goals.
• Never stop learning.
• Take initiative and be a self-starter.

Key Job Responsibilities

• Constantly apply standard operating procedures in your department.
• Adhere to hotel policies and procedures.
• Perform massage therapies and reflexology as required to the highest possible standard while adhering to the standards prescribed in the training and policy and procedure manual.
• Perform all spa treatments as instructed by the Receptionist, Assistant Spa Manager, or Spa Manager.
• Actively encourage upselling and linking selling of spa services.
• Attend training sessions whenever applicable to regularly update your knowledge and skills in the professional field.