Spa Therapist

InterContinental; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated spa professional to enhance guest experiences. In this role, you will ensure the highest standards of cleanliness, manage product usage efficiently, and actively promote spa services. Your attention to detail and commitment to excellence will help achieve retail targets and maintain compliance with regulations. Join a dynamic team that values quality service and offers opportunities for professional growth in a vibrant environment. This is a fantastic chance to make a significant impact on guest satisfaction and operational success.

Qualifications

• Experience in customer service and spa treatments is essential.
• Knowledge of municipality regulations and compliance is required.

Responsibilities

• Manage stock and cleanliness in treatment rooms effectively.
• Deliver exceptional guest experiences by adhering to SOPs.

Skills

Customer Service

Time Management

Product Knowledge

Attention to Detail

Education

High School Diploma

Certification in Spa Management

Tools

Spa Equipment

Retail Management Software

Job description

1. Any time during the shift that is not allocated for reservation must be spent driving awareness within the hotel facilities or within an organized event offsite.
2. Ensure correct stock management in treatment rooms to ensure any products used are refilled and kept in good condition.
3. Ensure correct product usage during treatment to control GOP and reduce waste.
4. Support the spa attendants in maintaining cleanliness standards and be able to offer the full range of spa treatments to the required brand standards.
5. Be familiar with municipality regulations and ensure compliance.
6. Actively retail spa products by offering homecare solutions and suggestions to every guest.
7. Achieve retail targets set by the department manager.
8. Follow room set up standards to ensure each treatment room is fully prepared before the guest arrives.
9. Ensure correct time management as all guest treatments must commence on time and last the correct duration.
10. Take ownership in cleaning the assigned treatment room and all areas of the spa.
11. Deliver an unrivalled guest experience for each and every guest by following department SOPs.
12. Stay true to product brand standards and understand the meaning of a brand promise.