Spa Therapist

• To provide holistic treatments, including massages, facials, body treatments, and other well-being treatments, to enhance the guest experience.
• Ensures professional and consistent SPA services according to the Leading Quality Assurance (LQA) assessment the global market leader in quality assurance assessments and benchmarking analysis for the luxury hospitality industry.
• Ensuring the Spa complies with all required standards specified and mandated by the leading quality assurance assessment.
• Drive revenue daily to ensure daily, monthly & yearly targets are met and exceeded.

Key Duties And Responsibilities

• To report for duty punctually wearing the correct uniform and name badge, following good hygiene habits at all times, and holding impeccable personal grooming as per The Bab Al Shams Hotel Standards.
• Perform professional services according to standards with attention to detail and in a prompt timely manner.
• Perform all types of Spa & Wellness treatments available in the Spa.
• Welcome the guests/clients to the SPA and engage them in conversation to determine the services that they need.
• Advise guests of spa service programs, treatments, and products available at the spa.
• Assist in promoting spa & body care products to guests and offer full product knowledge.
• Provide guests/clients with knowledge of different types of available massages and suggest appropriate massage therapies for individual needs.
• Ensure all treatment rooms are fully set up before beginning treatment according to standards and procedures.
• Update any guest-related matters, products or equipment needs, and technical service requests through appropriate guest information.
• Assist in keeping accurate written records of treatments and products used in view of repeat guests.
• Achieve customers’ expectations and financial performance targets of the department.
• Maintain client's records including demographic information, medical histories, and appointments.
• Uphold the standards of hygiene and sterilization as directed by law and the spa’s policies and procedures.
• Participate in ongoing training, with assistance from your designated trainee, and continue to study to improve skills.
• Attend internal spa meetings.
• Report to supervisor unusual incidents, complaints, unauthorized persons, missing or damaged hotel property, and lost and found items.
• Participate in the multi-skills philosophy of the department.
• Respond to any changes in spa function as indicated by the company.
• Communicate effectively and respond well to questions and requests.

• Work in a team, i.e. caring about other team members and different nationalities.
• Understand the company’s objectives and standards, values, and culture of the company applying them on the job daily.
• Adhere to the hotel’s policy relating to fire, hygiene, health, and safety.
• Assist other departments when requested.

Experience & Educational Requirements

• Certificate holder or equivalent qualification.
• 2 years in a similar position in a five-star hotel.
• Physically fit for the position.
• Knowledge in Microsoft Office Word/Excel/PowerPoint.
• Time management.
• Leadership / People management.
• Good communication skills (written and verbal).
• People management experience.
• Strong orientation towards customer service.
• Highly organized and proactive and able to meet deadlines in a fast-paced environment.
• Presentation skills.
• Initiative and commitment to achieve.
• Effective communication.
• Attention to detail.
• Problem solving and decision making.
• Leadership skills.
• Customer focused.
• Teamwork.
• Interpersonal skills.
• Strategic thinking.