Spa Therapist

SLS; Dubai; On-site; AED 30,000 - 45,000; Full time

Job summary

A leading company in the wellness industry is seeking a Spa Therapist to provide exceptional beauty and massage therapy treatments. The role involves ensuring high standards of cleanliness, promoting treatments, and achieving sales. Ideal candidates will have a high school diploma, active certification, and experience in a customer-facing role.

Qualifications

• 1-2 years in a public contact position, preferably in an upscale hotel.
• Ability to multitask and work in a fast-paced environment.
• Maintain productive working relationships with team members.

Responsibilities

• Perform spa treatments and consultations while ensuring high hygiene standards.
• Achieve retail sales and assist with promotions and marketing.
• Handle guest inquiries professionally and maintain treatment records.

Skills

Attention to detail

Strong verbal communication

Customer Service

Education

High School Diploma or equivalent

Active license or certification in related field

Job description

• Be responsible for spa treatment consultations and identification of possible contraindications.
• Be responsible for performing beauty therapy treatments, massage and body therapy treatments and specialized treatments for the members and guests to the required standard and provide guests with home-care well-being program.
• Be responsible for after care advice for the member of guest
• Be responsible for achieving retail sales
• Ensure that all treatment rooms and therapy back of house areas are maintained to high standards of cleanliness and hygiene
• Ensure that all equipment is serviced as part of a preventative maintenance program
• Carry out spa tours and spa consultations with guests and members, giving personalized advice and promote facilities, treatments and products
• Assist during spa promotions and events
• Assist with marketing and public relations
• Have complete knowledge and understanding of all services and products offered
• Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures
• Perform prep work, properly clean and restock room as required
• Actively promote the spa, treatments, services and retail, as well as programs, promotions and / or discounts available
• Handle guests’ questions and concerns professionally and courteously
• Provide accurate, appropriate and immediate responses to all requests by guests
• Possess the ability to work without direct supervision
• Assist in all areas of spa operation as requested by management
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention
• Ensure correct records are kept for member and guest visits, treatments and purchases
• Ensure correct information is recorded for stock control in accordance with the Senior Therapist
• Be responsible for treatment laundry stock inventory and security
• Ensure that all potential and real hazards are reported immediately and rectified
• Ensure that all staff within the department works in a manner, unlikely to give risk of harm or injury to themselves or others.

Qualifications

• High School Diploma or equivalent required
• Posses active license or certification in related field
• One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
• Possess a gracious, friendly, and fun demeanor
• Ability to multitask, work in a fast paced environment and have a high level attention to detail
• Strong verbal and written communication skills in English
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork.