Spa Therapist

FIVE Hotels and Resorts; Dubai; On-site; AED 24,000 - 29,000; Full time

Job summary

FIVE Hotels and Resorts in Dubai seeks a Spa Therapist to join ReFIVE Spa. You will deliver bespoke treatments, maintain luxurious guest experiences, and uphold FIVE’s premium standards.

With 2–3 years in spa roles and a valid massage, facial, and manicure/pedicure license, you’ll collaborate with the front desk and concierge, manage supplies, and contribute to a tranquil, high-end spa environment for guests seeking exceptional service.

Qualifications

• 2–3 years as a spa therapist, preferably in award-winning establishments.
• Graduate of an Accredited School with massage, facial, and manicure/pedicure license.
• Familiarity with spa software and industry applications.

Responsibilities

• Deliver high-quality spa treatments with a luxury, guest-focused approach.
• Maintain cleanliness and safety, ensuring a safe guest environment.
• Manage inventory and supply usage for treatment rooms.
• Collaborate with Concierge and Front Desk for seamless operations.
• Attend daily line-ups and spa meetings.
• Promote spa services and packages to drive revenue.

Skills

Spa experience

English fluency

License holder

2-3 years exp

Education

Accredited spa school

Spa license

Tools

Spa software

Job description

This Isn't Just A Role - It's A Position Within A Global Lifestyle Powerhouse.

At The Group, you'll operate at the crossroads of culture, entertainment, and commercial ambition - contributing to an ecosystem that spans hospitality, entertainment, real estate, and beyond.

The Opportunity

A Platform for Those Who Deliver.

Whether you're in a frontline role, a specialist function, or a leadership position, every role presents an opportunity to make a meaningful impact.

Compensation

• A fixed monthly salary of AED 2,400 offered as part of this exciting career opportunity.

Roles and Responsibilities

You approach your responsibilities with discipline, a clear understanding of what the business requires, and a consistent attention to quality - working collaboratively and focused, at all times, on delivering meaningful output.

• A track record of 2-3 years as a Spa Therapist experience is a plus, preferably within award-winning, industry-leading establishments.
• Must be a graduate of an Accredited School with a massage, face, and manicure/pedicure License or a combination License.
• Understanding of specialised spa Industry Applications, including any sought-after Spa software, is a plus.
• Must be committed to following local and corporate Policies and Procedures.
• Demonstrates a Proactive and Self-Motivated Approach to work, displaying initiative and enthusiasm in delivering Exceptional Spa Services.
• Executes tasks with a Commitment to Safety, exercising prudence and maintaining an organised work environment to ensure a Secure and Tranquil experience for Guests.
• Possesses a Comprehensive Understanding of Spa Operations, showcasing practical knowledge and expertise in providing top-tier spa services.
• A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the Operation is curated to perfection.
• Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).
• A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.
• Performs Sensational treatments on Guests, ensuring their Utmost Comfort and providing a Bespoke 'FIVE-Star' Experience.
• Maintains a High Standard of Service throughout ReFIVE Spa, adhering to Industry-leading procedures.
• Reviews Appointments after completing each treatment, Ensuring Punctuality and Maintaining a Tranquil atmosphere.
• Ensures work areas are Impeccably Clean and Tidy at all times, creating a Stunning Environment for Guests to enjoy.
• Promptly Reports any Dysfunctional equipment to the Spa Manager to uphold the Premium and Award-Winning Experience for FIVE’s Guests.
• Manages the Inventory of supplies necessary for the Operation of treatment rooms, ensuring only 'FIVE-Star' Luxury products are used.
• Upholds Cleanliness and Attention to Detail in the Stunning Spa Suites throughout the Shift, reflecting the 'FIVE-Styled' Flair of our ReFIVE Spa.
• Attends Daily line-ups, as well as Weekly and Monthly spa Meetings, to Celebrate Achievements and stay Updated on Exciting FIVE Tribe Announcements.
• Assists and Performs various Engaging Demonstrations and Events as required, Showcasing the Disruptive techniques and Services provided by ReFIVE Spa.
• Interacts with Guests, answering all Spa and Hotel-related Questions.
• Executes all Treatments to the Highest Standards of Professionalism, delivering a Disruptive and First-in-Class experience for Guests.
• Provides Assistance in all Areas of the Spa when Necessary, including the Lavish Relaxation area and Buzzing Reception, ensuring the FIVE Journey is Unforgettable for Guests.
• Conducts all Duties and Responsibilities as required by the Position or assigned by the Spa Manager or Spa Director.
• Ensures Compliance with current Professional Licenses, reflecting FIVE’s Industry-Leading Standards.
• Performs all Daily assigned Spa Therapist Tasks Meticulously, enhancing the Guest Experience.
• Collaborates with other Departments, such as Concierge and Front Desk, to ensure Seamless Operations.
• Updates and Expands Knowledge of Hotel amenities, Services, and Local attractions to provide Accurate information to Guests.
• Handles Guest Complaints and Concerns Promptly and Professionally, finding Suitable resolutions to ensure Satisfaction.
• Assists in Training and Mentoring new Spa Therapists, sharing Knowledge and Best practices to maintain High standards of Service.
• Stays Informed about Industry Trends and Advancements in Spa Therapies and Techniques, incorporating New Skills and Treatments into the Spa's Offerings.
• Collaborates with FIVE’s Marketing and Sales Teams to Promote Spa services and Packages, contributing to Revenue generation and Business Growth.

What Success Looks Like

Be Part of an Organisation That Recognises Delivery and Rewards Growth.

You will be part of a global, fast-growing business operating across some of the most distinctive destinations in the industry, working alongside a diverse, multicultural team united by shared standards, at a pace that supports real development and where consistent delivery is recognised across every function, brand, and territory.

You recognise how your work affects the wider team, the guest, and the business, and you act accordingly.

You Represent the Brand

In every interaction, whether with a guest, a colleague, or a partner, you conduct yourself as a representative of the brand.

You Own It

You assume full responsibility for what falls within your remit, and you see it through to completion with minimal oversight.

You Deliver

Your work is accurate, timely, and consistently meets the standard expected, while understanding how it connects to the wider business, team output and commercial results.

You Grow

You receive feedback constructively, develop your capabilities with intent, and approach every challenge as an opportunity to improve.