F&B Sales Agent

FIVE Hotels and Resorts; Dubai; On-site; AED 24,000 - 29,000; Full time

Job summary

FIVE Hotels and Resorts in Dubai is seeking a Reservations Sales Agent to convert inquiries into confirmed reservations for our Luxury F&B experiences. You will handle inbound calls and online chats, upsell offerings, and maintain guest satisfaction with a professional, FIVE-styled service standard.

The role requires 1-2 years of sales experience in a luxury hotel, strong communication, Opera PMS proficiency, and fluency in English.

Qualifications

• 1-2 years of Sales experience in a Luxury Hotel environment in the UAE.
• Excellent communication and interpersonal skills in English.
• Proactive, detail-oriented with guest-centric mindset.

Responsibilities

• Handle inbound calls and online chats to convert inquiries into Reservations.
• Upsell FIVE's Food & Beverage offerings to boost revenue.
• Maintain records of guest interactions and ensure prompt follow-up.
• Adhere to SOPs and safety standards while delivering FIVE's service standards.
• Collaborate with FIVE Tribe and departments to ensure a seamless guest journey.

Skills

Sales experience

Communication skills

English fluency

Guest relations

Tools

Opera PMS

Word

Excel

Outlook

Job description

This Isn't Just A Role - It's A Position Within A Global Lifestyle Powerhouse.

At The Group, you'll operate at the crossroads of culture, entertainment, and commercial ambition - contributing to an ecosystem that spans hospitality, entertainment, real estate, and beyond.

The Opportunity

A Platform for Those Who Deliver.

Whether you're in a frontline role, a specialist function, or a leadership position, every role presents an opportunity to make a meaningful impact.

Compensation

• A fixed monthly salary of AED 2,400 offered as part of this exciting career opportunity.

Roles and Responsibilities

You Take Ownership. You Deliver With Precision.

You approach your responsibilities with discipline, a clear understanding of what the business requires, and a consistent attention to quality - working collaboratively and focused, at all times, on delivering meaningful output.

• Previous experience of 1-2 years of Sales experience as a Food and Beverage Reservations Sales Agent in a Luxury Hotel environment in the UAE.
• Computer literacy, with a mastery of Word, Excel, and Outlook, while possessing an exceptional knowledge of Hotel PMS, specifically Opera.
• A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
• Strong business acumen and analytical skills, with the ability to drive revenue and manage costs effectively.
• A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the Operation is curated to perfection.
• Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with guests, FIVE Tribe Members, and stakeholders.
• Finds creative solutions and take ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE.
• Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
• ‘FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
• Impeccable communication skills, both verbal and written, with fluency in English. Additional languages are a plus.
• A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.
• Acts as the Initial Touch Point for Guests, promptly and professionally handling inbound calls and online chat inquiries with ‘FIVE-Styled’ Flair.
• Effectively showcases FIVE’s sensational Food and Beverage Offerings to Convert inquiries into Confirmed Reservations.
• Utilises exceptional Communication Skills to facilitate Table Reservations, Dining and Entertainment Enquiries, and any other Guest Requests.
• Promptly answers telephone calls, greeting callers with an energetic, friendly, and courteous tone, reflecting the buzzing ‘Vibe at FIVE.’
• Exhibits unmatched Enthusiasm in responding to Reservations Sales Inquiries, resulting in successful Reservations across FIVE’s award-winning Food and Beverage Concepts.
• Effortlessly handles all Guests with the utmost professionalism, ensuring a flawless Reservation Experience that align with the Guest's every expectation.
• Provides Prompt and Efficient service, maintaining the unparalleled Luxury Allure that defines FIVE.
• Participates actively in weekly and monthly Department Meetings, contributing to our buzzing and dynamic ‘Vibe at FIVE.’
• Demonstrates adherence to Department Standards (SOP) and achieves Targeted Results, such as quality calls, swift response times, efficient handling of calls and emails, precision, and adherence to FIVE's Safety Standards.
• Responds to all Guest Queries received through various channels (phone, email, direct connect, etc.) with speed and accuracy, staying true to FIVE’s visionary Standards of Service.
• Showcases an exceptional grasp of FIVE's state-of-the-art Dining and Entertainment Concepts and captivating promotions, deftly employing Up-Selling Techniques to create a First-in-Class experience that leaves Guests delighted.
• Responds to emergencies, Guest requests and conducts diligent follow-ups to ensure a ‘FIVE-Star’ experience for Guests.
• Remains composed and professional during Emergency Situations, managing calls with a calm and courteous demeanor, and following Established Procedures.
• Adheres to SOPs and Service Standards, executing duties with a Sensational Flair and ensuring adherence to Safety Policies.
• Collaborates with the FIVE Tribe, embracing a culture of Continuous Improvement and Shared Success.
• Executes Administrative Tasks in a timely manner, documents customer interactions and ensures records are always updated.
• Safeguards utmost confidentiality, Protecting Guest Information with care and discretion.

Your Journey Starts Here.

What Success Looks Like

Be Part of an Organisation That Recognises Delivery and Rewards Growth.

You’ll be part of a global, fast-growing business operating across some of the most distinctive destinations in the industry, working alongside a diverse, multicultural team united by shared standards, at a pace that supports real development and where consistent delivery is recognised across every function, brand, and territory.

You Connect

You recognise how your work affects the wider team, the guest, and the business, and you act accordingly.

You Represent the Brand

In every interaction, whether with a guest, a colleague, or a partner, you conduct yourself as a representative of the brand.

You Own It

You assume full responsibility for what falls within your remit, and you see it through to completion with minimal oversight.

You Deliver

Your work is accurate, timely, and consistently meets the standard expected, while understanding how it connects to the wider business, team output and commercial results.

You Grow

You receive feedback constructively, develop your capabilities with intent, and approach every challenge as an opportunity to improve.