Spa Therapist

Mandarin Oriental Hotel Group; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player in luxury hospitality is seeking a dedicated Spa Therapist to join their team in Dubai. In this role, you will provide exceptional spa treatments to guests, ensuring their comfort and satisfaction while adhering to the highest standards of cleanliness and service. With a focus on professional development and compliance with corporate policies, you will thrive in a dynamic environment that values your skills and contributions. If you are passionate about wellness and delivering outstanding customer experiences, this is the perfect opportunity for you!

Qualifications

• Minimum 2 years of experience as a Spa Therapist or Beautician required.
• CIBTAC/CIDESCO certifications are advantageous.

Responsibilities

• Deliver treatments to the highest standard and ensure guest comfort.
• Maintain cleanliness and hygiene in all spa and wellness areas.

Skills

Customer Service Skills

Detail-oriented

Interpersonal Skills

Communication Skills

Education

Senior School Qualification

Beauty School Graduate

CIBTAC Certification

CIDESCO Certification

Tools

Computer Skills

Job description

Based at the Mandarin Oriental Downtown, Dubai within the Spa Department in Dubai, the Spa Therapist is responsible for, but not limited to performing as trained all spa treatments to guests in a professional and pleasant manner. Spa Therapist reports to Spa Treatments Manager.

As a Spa Therapist, you will be responsible for the following duties:

• Understand and comply with all corporate and hotel policies, SOPs, and the MOHG Code of Conduct; support learning and development activities.
• Ensure consistent adherence to LQE and Forbes standards, protect confidential information, and comply with the MOHG Social Media Policy.
• Act as a hotel ambassador, perform any additional duties assigned by management, and follow procedures as directed by the Spa Treatments Manager.
• Maintain cleanliness and hygiene in all spa and wellness areas, including treatment rooms, reception, retail, pantry, lounges, and thermal facilities.
• Deliver treatments to the highest standard, ensure guest comfort, manage appointment schedules, and interact courteously with guests.
• Attend all required meetings and training sessions, report faulty equipment, maintain supply inventory, and participate in events and demonstrations.

As a Spa Therapist, we expect from you:

• Senior school qualification is required; beauty school graduate is preferred.
• CIBTAC/CIDESCO certifications are advantageous.
• Minimum 2 years of experience as a Spa Therapist or Beautician is required.
• Experience in 5-star hotels or the Middle East region is an advantage.
• Good computer skills and clear English communication (verbal and written) are important.
• Must be detail-oriented, organized, mature, outgoing, and have excellent interpersonal and customer service skills.