Spa Therapist

1. Provide excellent therapy services to guests by recommending correct treatments and offering full product knowledge, in accordance with Spa protocol and accepted certification practices, to ensure they always receive enchanting, immersive health and wellness experiences.
2. Examine treatment rooms before beginning a treatment to ensure they are fully set up, equipped, and in line with the established standards.
3. Inspect all areas of the Spa and treatment rooms to ensure their cleanliness so that guests are provided with a clean and comforting experience.
4. Provide a clean, safe, and hygienic environment within the Spa in line with standard documentation, sequence of services, SOPs, etc., thus adhering to local regulations.
5. Carry out spa treatments to the highest of standards. Ensure all checks and preparation are adhered to standard protocols thus providing a smooth and professional service.
6. Be ready to receive the guests and ensure medical questionnaires and other details (wellness history, allergies, dislikes, etc.) are read prior to the treatments and appropriate therapy is provided leading to a pleasing guest experience.
7. Assist in keeping accurate written records of treatment and products used in view of repeat guests to ensure these are readily available when guests arrive for their treatment.
8. Replenish all items in the Spa to ensure the necessary inventory level is always maintained.
9. Ensure any member and guests’ complaints or queries are followed through in an effective, professional, and timely manner.
10. Seek customer feedback, questions, and concerns to ensure issues or complaints are escalated to enable long-term improvements in the products and services.

Minimum Requirements:

1. Minimum of 2 years of work experience as a Spa Therapist preferably with an international luxury hospitality company.
2. Professional health therapy qualification (CIDESCO, ITEC, CIBTAQ, etc.).
3. Strong customer service orientation.
4. Adaptability and appreciation of cultural diversity.
5. Knowledge in spa treatment and health treatments.
6. Ability to make guests feel relaxed and provide an immersive wellness experience.
7. Experience working with cutting edge technology within the wellness industry.