Spa Supervisor - Hilton Abu Dhabi Yas Island

Hilton Worldwide, Inc.; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company seeks a Spa Supervisor for its Abu Dhabi location. The role entails managing the spa team, ensuring customer satisfaction through excellent service, and achieving sales targets. Ideal candidates should have relevant spa experience and strong communication skills to enhance guest experiences.

Qualifications

• Experience in the spa industry is required.
• Commitment to high customer service standards.
• Flexible and able to work independently or as part of a team.

Responsibilities

• Manage and perform treatments at the spa.
• Ensure compliance with health and safety regulations.
• Meet department sales targets.

Skills

Strong interpersonal skills

Communication skills

Customer service

Education

Relevant qualifications in spa management

Job description

Job Description - Spa Supervisor - Hilton Abu Dhabi Yas Island (HOT0BL72)

Job Number: HOT0BL72

Work Location: Hilton Abu Dhabi Yas Island, Yas Island, Abu Dhabi, 500200

A Spa Supervisor is responsible for managing the spa team and carrying out treatments to deliver an excellent Guest and Member experience while achieving sales revenue targets.

What will I be doing?

• Manage and perform treatments, ensuring all treatments comply with current legislation and company standards.
• Ensure a proficient client experience, including bookings, payments, and consultation cards.
• Communicate effectively with clients, members, team members, guests, and management.
• Meet department sales targets and ensure sales are recorded accurately.
• Ensure health, safety, and COSHH regulations are followed, and club rules are observed.
• Manage customer feedback to facilitate improvements in products and services.
• Comply with hotel security, fire, and health and safety regulations.

What are we looking for?

Ideal candidates will have experience in the spa industry, relevant qualifications, a commitment to high customer service standards, flexibility, and the ability to work independently or as part of a team.

Additional desirable qualities include:

• Strong interpersonal and communication skills
• Ability to handle diverse work situations

What will it be like to work for Hilton?

Hilton is a leading global hospitality company, offering a range of accommodations from luxurious hotels and resorts to extended-stay suites and mid-priced hotels. With a history spanning over a century, Hilton is committed to providing exceptional guest experiences through its global brands. Our vision is to "fill the earth with the light and warmth of hospitality," and our team members are central to this mission.