Spa Supervisor - Hilton Abu Dhabi Yas Island

Hilton Hotels; Abu Dhabi; On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company in hospitality is seeking a Spa Supervisor to manage a team and deliver exceptional spa services. This role involves achieving sales targets, providing excellent customer service, and ensuring compliance with industry standards. Candidates should have relevant experience in the spa industry and a commitment to high service quality.

Qualifications

• Experience in the spa industry is essential.
• High commitment to customer service is required.
• Ability to work independently and adapt to various situations.

Responsibilities

• Manage the spa team and perform treatments.
• Achieve sales targets and manage customer feedback.
• Ensure compliance with health and safety regulations.

Skills

Customer Service

Teamwork

Flexibility

Education

Relevant qualifications for the role

Job description

A Spa Supervisor is responsible for managing the spa team and carrying out treatments to deliver an excellent Guest and Member experience while achieving sales revenue targets.

What will I be doing?

As a Spa Supervisor, you are responsible for managing the spa team and carrying out treatments to deliver an excellent Guest and Member experience. You will also be required to achieve sales targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage and perform treatments, ensure all treatments comply with current legislation and company standards, and maintain current knowledge of treatments.
• Ensure a proficient client experience, including bookings, payments, and consultation cards.
• Communicate effectively with clients, members, team members, guests, and management.
• Support the team in meeting sales targets and ensure accurate recording of sales.
• Ensure compliance with health, safety, and COSHH regulations, and observe club rules by members, clients, and guests.
• Manage customer feedback effectively to address issues or compliments, facilitating long-term improvements in products and services.
• Comply with hotel security, fire, and health and safety regulations.

Desired Candidate Profile

What are we looking for?

A Spa Supervisor working with Hilton brands is committed to providing excellent service on behalf of our Guests and collaborating with team members. To succeed in this role, you should embody the following attitudes, behaviors, skills, and values:

• Experience in the spa industry
• Relevant qualifications for the role
• High commitment to customer service
• Flexibility to adapt to various work situations
• Ability to work independently and in teams

It would be advantageous to demonstrate the following capabilities:

• Experience in Hotels and Hospitality industries
• Skills related to Chefs, F&B, and Front Desk departments

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