Spa Receptionist - Spa - InterContinental Hotel Dubai Festival City

InterContinental Hotels Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality group is seeking a Spa Receptionist at their Dubai facility. The role entails welcoming guests, providing detailed treatment explanations, and upselling services. Ideal candidates are well-groomed, knowledgeable about treatments, and possess strong selling skills. This position offers competitive benefits and a supportive work environment.

Benefits

Competitive salary

Room discounts

Comprehensive training

Qualifications

• Look smart – well groomed.

Responsibilities

• Actively look for opportunities to up sell treatments.
• Welcome guests and explain treatments.
• Ensure accuracy in bookings and guest profiles.

Skills

Strong knowledge of treatments

Great up-seller

Job description

Do you see yourself as a Spa Receptionist for InterContinental Hotels Group at Dubai Festival City?

What’s your passion? Whether you're into triathlons, exploring new restaurants, or dancing the tango, at IHG, we're interested in you. We love people who apply the same amount of passion and precision to their jobs as they do to their hobbies.

Imagine working for a company that gives you Room to Be Yourself. Our commitment to our people is to deliver Room to Belong, to learn and grow, to perform, to be recognized and rewarded, to be involved, and to take the initiative and lead.

The InterContinental Hotels Group at Dubai Festival City consists of four hotels. These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn & Suites. In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

A little taste of your day-to-day

• Actively look for opportunities to up sell signature treatments and day spa packages to drive maximum revenues and GOP.
• Welcome guests to the spa and offer detailed explanations on all treatments if required.
• Make personal suggestions to guests of treatment recommendations based on time, budget, concerns.
• Actively demonstrate the “active retail skills” to offer a fully customized experience to guests.
• Use the active retail tool to close the sale based on therapists’ recommendations.
• Ensure accuracy in bookings and guest profile information; walk-in guests, booking over the phone or via email.
• Be familiar with discounts and special offers.
• Be comfortable and confident working with several guest requests at one time and ensure accuracy and attention to detail.
• Conduct yourself in a professional, genuine and caring manner and set the tone for the guest experience.
• Ensure a correct level of retail products are kept on hand in the lifestyle boutique to guarantee all retail products are available and displayed as per brand standards.
• Follow opening and closing report procedures, including the cash and credit card handling policy and requirements.
• Use time efficiently when following opening and closing procedures to ensure all areas of the checklist are completed in a timely manner.
• Actively participate in spa events either within the spa facility or off site.
• Deliver an unrivalled guest’s experience for each and every guest by following department SOP’s.
• Stay true to product brand standards and understand the meaning of a brand promise.

What we need from you

• Look smart – well groomed
• Strong knowledge of treatments
• Great up-seller

What you can expect from us

We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us, and you’ll become part of our ever-growing global family.