Spa Receptionist

Melia hotels international; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxurious urban resort in Dubai is seeking a Spa Receptionist to guide clients, manage appointments, and ensure a welcoming environment. The ideal candidate will have a High School diploma, experience in customer service, and excellent communication skills. Join our team to deliver quality service amidst a luxurious setting.

Benefits

Flexible compensation

Exclusive discounts on services

Participation in loyalty program

Qualifications

• Minimum 1 year experience in the same role.
• Experience in sales is an asset.
• Strong computer knowledge required.

Responsibilities

• Guide clients on spa procedures.
• Schedule appointments and manage arrivals.
• Process payments and gather client feedback.

Skills

Excellent communication skills

Customer service skills

Strong organizational skills

Proficiency in MS Office

Professional appearance

Education

High School diploma or equivalent

Job description

The world is yours with Meliá

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and be part of our extensive global family.

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá as we are proud of you.

We are excited to introduce you to a luxurious and unique urban resort - Melia Desert Palm, a proud member of The Melia Collection. The resort is a five-star boutique property, offering a wide range of one, two, and three-bedroom villas, each featuring an intimate and completely private pool, highly sought after, especially among GCC clientele. Additionally, you can stay in our beautifully curated suites with views of the greenery. What makes this resort stand out is its equestrian theme, reflected in every aspect of the property—from four polo fields to a professional polo club, a riding school, and horses on the estate. If you're looking for relaxation and rejuvenation, then you will love the world-class treatments at the Samana Spa or the wellness classes in our large recreation center. When it comes to dining, you will be spoilt for choice with three delightful restaurants or the option to order food to your villa. Located just 20 minutes from DXB airport and 25 minutes from Dubai Mall, Melia Desert Palm offers a serene oasis amidst Dubai's hustle and bustle, with spectacular views of the Dubai skyline.

At Melia Desert Palm, a member of Melia Collection, we are proud to represent our hotel and our country to guests from around the world. We treat our guests and colleagues with respect and work hard to deliver the highest quality of service. #LI-MR1

Minimum 1 year experience in the same role.

High School diploma or equivalent.

Experience in sales is an asset.

Excellent communication and customer service skills.

Professional appearance and positive attitude.

Excellent phone etiquette.

Strong computer knowledge and proficiency in MS Office.

Strong organizational and multitasking skills.

Functional competencies and responsibilities:

Please note that this is not an exhaustive list. Employees at Melia Desert Palm Dubai find new ways to care for the business, guests, and colleagues. The key responsibilities include:

• Guiding clients on spa procedures.
• Answering calls and providing accurate information.
• Maintaining a clean, welcoming reception area.
• Introducing and educating clients on new beauty products.
• Updating clients on promotions and discounts.
• Processing payments.
• Keeping records of loyal clients.
• Scheduling appointments.
• Opening and closing the spa.
• Ensuring the front desk is organized.
• Gathering client feedback.
• Managing appointment cancellations and arrivals.
• Assisting in promotional events.
• Managing visitor logs.
• Handling customer complaints and feedback.

Policy and procedures:

• Adhere to company policies, including fire, hygiene, health, and safety protocols.
• Report punctually, wear proper uniform and name badge.
• Perform additional duties as assigned.
• Establish good relationships with guests and colleagues.
• Maintain cleanliness and hygiene.

Additional responsibilities:

• Attend meetings, training, and briefings.
• Promote an inclusive environment with effective communication.
• Act in the company's best interests, avoiding conflicts of interest.
• Be adaptable to perform duties beyond initial role.
• Practice environmental sustainability.
• Comply with equal opportunity and harassment policies.
• Follow lawful instructions from management.

We are all VIP at Meliá

Our team members are valued for their unique qualities, making Meliá a place of growth and opportunity. Our warmth and passion create an unforgettable working experience, where everyone feels part of a big family — our VIP People.

We are committed to equality and diversity, promoting a discrimination-free workplace regardless of disability, race, religion, gender, or age. We believe diversity is key to our success.

We support sustainable growth through a socially responsible team, guided by our motto: "Towards a sustainable future, from a responsible present."

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