Spa Receptionist

Hilton Hotels; Dubai; On-site; AED 30,000 - 45,000; Full time

Job summary

A prestigious hotel is seeking a Spa Receptionist responsible for providing exceptional guest service at Waldorf Astoria DIFC. The role involves greeting guests, managing feedback, handling bookings, and ensuring compliance with health regulations, all while maintaining a professional demeanor. Ideal candidates will possess strong customer service skills and a keen attention to detail.

Qualifications

• Committed to delivering high level of customer service.
• Excellent attention to detail.
• Ability to work in a consistently professional and helpful manner.

Responsibilities

• Assist guests and clients in an appropriate and timely manner.
• Manage customer feedback effectively.
• Ensure compliance with all health and safety regulations.

Skills

Customer Service

Attention to Detail

Job description

A Spa Receptionist at Waldorf Astoria DIFC is responsible for greeting and assisting guests to deliver an excellent Guest and Member experience while ensuring the overall experience is pleasant and their needs are met.

What will I be doing?

As a Spa Receptionist at Waldorf Astoria DIFC , you are responsible for greeting and assisting clients to deliver an excellent Guest and Member experience. A Spa Receptionist will also be required to manage guest feedback and be an effective sales person. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Assist guests and clients in an appropriate and timely manner
• Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
• Ensure client experience is proficient including bookings, payments and consultation cards
• Adhere to cash handling procedures
• Interact and communicate effectively with clients, spa members, team members, guests, and management
• Up-sell with latest departmental incentives
• Report accidents, maintenance issues or other incidents
• Ensure compliance with all health and safety regulations

Desired Candidate Profile

What are we looking for?

A Spa Receptionist serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Committed to delivering a high level of customer service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Excellent attention to detail
• High standards of cleanliness
• Ability to work in a consistently professional and helpful manner

What will it be like to work for Waldorf Astoria Hotels & Resorts?

Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates a singular experience. If you understand the value of personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!

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