Spa Receptionist

Fairmont Hotels & Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai is seeking a receptionist for its spa facility. The role involves managing inquiries, bookings, and maintaining guest relations within a tranquil setting. Ideal candidates will have prior experience in luxury environments and a passion for guest care.

Qualifications

• Minimum 2 years experience in front-of-house position.
• Computer literate, preferably with knowledge of spa reservation systems.
• Passion for guest care.

Responsibilities

• Answer telephone inquiries promptly and professionally.
• Manage treatment bookings and scheduling.
• Ensure smooth operation of reception.

Skills

Guest care

Telephone skills

Team collaboration

Tools

Spa reservation systems

Job description

Company Description

Discover the warm French-Polynesian welcome of our luxury 5-star beach resort situated on the East Crescent of the world-famous Palm Jumeirah, offering a rejuvenating escape inspired by the rich culture of the South Pacific.

Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.

With magnifique touches of French elegance interlaced throughout the hotel, we invite you to ‘Live the French way’ and indulge in excellence.

Job Description

• Answer telephone inquiries promptly and professionally, and channel to the appropriate person for assistance.
• Greet members and guests in a friendly and efficient manner.
• Escort guests as required.
• Be knowledgeable about all aspects of treatments and the facility.
• Have knowledge of spa therapy.
• Provide information and literature about the facility in person and via telephone.
• Control entry into all areas of the facility by restricting all unauthorized individuals.
• Collect payments or other suitable payments from clients for all services rendered.
• Manage treatment bookings and scheduling.
• Give tours of the spa, as required.
• Ensure the smooth operation of reception.
• Respond to inquiries by phone and in person, providing complete details of all spa aspects.
• Handle special assignments.
• Coordinate sales packets when needed.
• Maintain office files and records.
• Assist in the administration and implementation of staff training in reception operations, including business telephone usage, guest relations, retail sales, and spa services (massage, loofah, facial, etc.).
• Assist in the operation of all spa departments.

Qualifications

• Minimum 2 years of experience in a luxury hotel or spa front-of-house position.
• Computer literate, preferably with knowledge of spa reservation systems.
• Passion for guest care.
• Personal interest in spa treatments and holistic lifestyle.
• Telephone skills, ideally in conjunction with handling reservations.
• Able to work within a team with rotating shifts.