Spa Receptionist

Marriott Hotels Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player is seeking a dedicated Spa Coordinator to manage reservations and enhance guest experiences. In this role, you will schedule services for individuals and groups, ensuring a seamless experience from arrival to payment. Your ability to communicate clearly and maintain a professional demeanor will be essential in promoting spa services and addressing guest inquiries. Join a diverse team committed to excellence and contribute to a welcoming environment where every guest feels valued. This is a fantastic opportunity to grow within a renowned hospitality brand and make a positive impact on guest satisfaction.

Qualifications

• Experience in scheduling services and managing reservations.
• Strong customer service skills and ability to handle guest inquiries.

Responsibilities

• Schedule and confirm spa/salon services for guests.
• Process payments and maintain accurate financial records.
• Promote and sell spa/salon services effectively.

Skills

Spa/Salon Reservations Software

Customer Service

Communication Skills

Problem-Solving

Education

High School Diploma

Job description

Description

POSITION SUMMARY

Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs.

Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.