SPA Receptionist

Sheraton Grand Hotel, Dubai; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player seeks a dedicated Spa Receptionist to provide exceptional service and manage guest inquiries. This role involves scheduling appointments, overseeing billing procedures, and ensuring a warm welcome for all clients. With a focus on customer satisfaction, you will play a crucial role in enhancing the guest experience and driving sales through strong interpersonal skills. Join a dynamic team in a vibrant environment that values professionalism and personal growth, where your contributions will be recognized and celebrated.

Qualifications

• 5+ years in Spa and Fitness industry with a focus on customer satisfaction.
• Strong sales skills and understanding of marketing strategies.

Responsibilities

• Welcome guests and manage inquiries while ensuring high service standards.
• Schedule spa services and maximize use of time for profitability.

Skills

Customer Service

Sales Skills

Marketing Understanding

Budgeting and Forecasting

Spa and Fitness Industry Experience

Bilingual Communication

Education

Bachelor's Degree

Job description

POSITION PURPOSE

To welcome guests and answer all enquiries observing set standards and with patience. Have a complete knowledge of the treatments and services offered, and any promotions that may be on offer at the time. To ensure that all operational procedures, codes of conduct and standards of appearance as laid down by the Spa Supervisor are implemented and adhered to by all reception staff. To organize scheduling and maximize use of time within the diary.

ESSENTIAL FUNCTIONS

• To ensure a warm friendly welcome to all clientele at all times.
• To co-ordinate guests consultation records with the Therapists.
• Ensure that all relevant spa staff receive a print out of their daily schedule.
• To adhere to an agreed reporting system on a timely basis.
• To be responsible for all billing procedures at the reception desk and the correct reconciliation of funds at the close of each shift and at the end of the day’s work.
• Complete daily opening procedures and check lists per relevant area daily.
• Schedule reservations of Spa services for guests and monitor availability of treatments and staff to ensure prompt service according to the relevant skills of the therapists.
• To organize scheduling to maximize use of time and profitability whilst ensuring that the client’s needs are of first importance.
• Assist with administration duties such as, purchasing, receiving and inventory reporting.
• To give the clientele the best possible service, and make the client feel important.
• To show a professional attitude at all times, particularly with regard to punctuality, appearance and general manner.
• To ensure that all administrative procedures run professionally.
• To supervise and conduct the safety of users and equipment in the spa and receive training to ensure that all relevant legislation pertaining to the Health and Safety at Work Law and Health and Hygiene standards are implemented and monitored within the spa.
• To recognize the importance of ‘sales’ in every aspect of their role.
• To have full retail knowledge of products and prices charged.
• Must attend all training courses as deemed necessary by the Spa Supervisor.
• To participate in training and personal development programs within the Spa Department.
• To perform any other duties deemed reasonable by Management.
• To be responsible for preparing the reception for the next shift. Ensuring all messages have been passed on before leaving and that adequate supplies of all public information material are available.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

• Must be able to assist guests with inquiries
• Must be able to speak and write in English
• Must be able to speak and write in a language any other than English
• Must have proven track record in Spa and Fitness industry for at least 5 years
• Must have good understanding of marketing
• Must have strong knowledge of budgeting and forecasting
• Must have strong sales skills to drive memberships

QUALIFICATION STANDARDS

We do expect that you do have the experiences/ behaviors below. You:

• Totally embrace the philosophy of guest and customer service and owns the guests;
• Identify yourself with the hotel’s brand and operating philosophy;
• Possess a warm and friendly demeanor;
• Strive to achieve satisfaction and delight of our customers;
• Are detail oriented;
• Thrive on pride of work and its product;
• Play as a team to achieve common goals;
• Have immaculate personal presentation e.g. grooming and conversational ability;
• Demonstrate self-confidence, energy and enthusiasm;
• Have a strong ability to learn skills, retain and demonstrate learning;
• Uphold ethical business practices.

EDUCATION

Bachelor degree required.

PSYCHICAL CONDITION REQUIRED FOR YOUR ROLE

(Ability to lift, standing during shift, sitting most of shift, etc.)