Spa Receptionist

Accor; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading luxury resort in Dubai is seeking a Spa professional to deliver exceptional service and assist in spa operations. The ideal candidate will have experience in a high-end spa environment, strong administrative skills, and a commitment to guest satisfaction. This role offers a unique opportunity to work in a prestigious setting, ensuring guests enjoy a memorable and relaxing experience.

Qualifications

• Minimum of 1 year experience at a 5-star hotel spa or luxury stand-alone spa.
• CPR and First Aid certification preferred.
• Strong administrative skills required.

Responsibilities

• Assist in all operations of the Spa and have knowledge of all Spa menu items.
• Provide guest information regarding spa menu and special offers.
• Maintain stock levels and ensure all products are displayed according to standards.

Skills

Communication

Organizational Skills

Interpersonal Skills

Problem-Solving

Tools

Excel

Book4Time

Job description

Company Description

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela, and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being, and the Fairmont Falcons Kids’ Club.

Job Responsibilities

• Consistently offer professional, friendly, and engaging service.
• Assist in all operations of the Spa and have knowledge of all Spa menu items.
• Assist guests with the use of sauna, steam, day pass, and spa facilities.
• Assist guests with product information and retail sales.
• Provide guest information regarding spa menu and special offers.
• Maintain stock levels and ensure all products are displayed according to standards.
• Follow departmental policies and procedures.
• Follow all safety and sanitation policies.
• Report any problems or questions to the Supervisor.
• Attend pre-shift briefings and hand over to Supervisor/colleague at end of shift.
• Keep areas clean and tidy as necessary.
• Report any equipment malfunctions.
• Report any health and safety hazards.
• Perform other duties as assigned.

Qualifications

• Previous Spa or Hospitality experience preferred.
• Minimum of 1 year experience at a 5-star hotel spa or luxury stand-alone spa.
• Strong administrative skills, including proficiency with Excel spreadsheets.
• Experience with Book4Time is mandatory.
• CPR and First Aid certification are preferred.
• Excellent communication and organizational skills.
• Strong interpersonal and problem-solving abilities.
• Highly responsible and reliable.
• Ability to focus on guest needs, remaining calm and courteous at all times.