Spa Receptionist

Manage appointment bookings and cancellations

Answer phone calls, emails, and walk-in inquiries

Check-in clients and confirm treatment details

Communicate guest preferences to therapists

Upsell treatments and spa packages

Promote and sell retail spa products

Handle billing, payments, and receipts

Maintain client records and treatment history

Keep the reception area clean and organized

Prepare daily schedules and reports

Coordinate with spa therapists and housekeeping

Ensure a calm, relaxing ambiance at the front desk

Monitor stock levels of retail and reception supplies

Follow spa hygiene and safety standards

Greet and welcome guests warmly

Manage appointment bookings and cancellations

Answer phone calls, emails, and walk-in inquiries

Check-in clients and confirm treatment details

Communicate guest preferences to therapists

Upsell treatments and spa packages

Promote and sell retail spa products

Handle billing, payments, and receipts

Maintain client records and treatment history

Keep the reception area clean and organized

Prepare daily schedules and reports

Coordinate with spa therapists and housekeeping

Ensure a calm, relaxing ambiance at the front desk

Monitor stock levels of retail and reception supplies

Follow spa hygiene and safety standards

• Prior experience as a receptionist or in a guest-facing role (spa or hospitality preferred)
• Excellent communication and interpersonal skills
• Warm, friendly, and professional demeanor
• Strong organizational and multitasking abilities
• Knowledge of spa treatments, services, and wellness terminology
• Sales skills for promoting treatments and retail products
• Comfortable with booking software and basic computer systems
• Ability to handle cash, card payments, and billing accurately
• High attention to detail and a proactive approach
• Well-groomed and presentable at all times
• Flexibility to work weekends, holidays, and shifts
• Team player with a customer-first attitude
• Ability to remain calm and composed in a serene spa environment
• Discretion and respect for client confidentiality