Spa Receptionist

The Ritz-Carlton; Abu Dhabi; On-site; USD 30,000 - 45,000; Full time

Job summary

The Ritz-Carlton in Abu Dhabi is seeking a Recreation Associate to facilitate activities and ensure guest satisfaction. Candidates will manage facility safety, assist with events, and embody the Ritz-Carlton's excellence in service. A high school diploma is required, with CPR and First Aid certifications preferred.

Qualifications

• No prior related work experience necessary.
• CPR and First Aid certifications are mandatory.

Responsibilities

• Provide information about recreation facilities and encourage guest participation.
• Monitor safety in recreational facilities and report accidents.
• Clean and maintain recreational areas and assist with private functions.

Skills

Communication

Customer Service

Safety Awareness

Education

High school diploma or G.E.D. equivalent

Tools

Point of Sale systems

Job description

POSITION SUMMARY

Serve as a key resource for all recreation activities facilitated on the property. Provide information to guests about available recreation facilities, which may include pools, beach, entertainment zone/game-room, fitness center, and child activities center. Encourage, recruit, register, and schedule guests to participate in recreation activities. Promote a fun and relaxing atmosphere for guests. Promote the rules and regulations of the recreation facilities to ensure the safety and welfare of guests and members. Observe activity in the recreational facility and respond appropriately according to local operating procedures in case of an emergency. Provide cashier services when working in facilities that include point of sales transactions. Assist with hosting private functions within the recreation facilities, including group activities and events. Be aware of situations where guests may not be able to participate safely and inform supervisors or managers. Provide assistance to injured guests until emergency medical services arrive. Clean and maintain recreational facilities, equipment, and supplies.

Report accidents, injuries, and unsafe conditions to the manager; complete safety training and certifications. Follow company policies and procedures; ensure a professional appearance; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests, anticipate and address service needs, assist guests with disabilities, and thank them with genuine appreciation. Communicate clearly and professionally, answer phones appropriately. Develop positive working relationships with colleagues and support team goals. Process payments for rentals, activities, and retail sales. Comply with quality standards. Read and verify information visually; inspect tools and equipment for defects; use computers and point of sale systems. Stand, sit, or walk for extended periods; lift objects up to 25 pounds unaided and heavier objects with assistance; perform various physical movements including reaching, bending, twisting, and moving through different terrains. Perform other reasonable duties as requested.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: None required.

Supervisory Experience: None required.

REQUIRED QUALIFICATIONS

License or Certification: CPR and First Aid certifications; any other certifications required by local and state agencies.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other protected categories by law.

At more than 100 properties worldwide, The Ritz-Carlton creates exceptional experiences that leave lasting memories. We attract top hospitality professionals who craft lifelong memories and believe everyone succeeds when empowered to be creative, thoughtful, and compassionate. We set the standard for luxury service and pride ourselves on delivering excellence in guest care and comfort.

Your role is to ensure the delivery of The Ritz-Carlton's "Gold Standards" daily. These standards guide us to be better and are the foundation of our culture and success. As part of our team, you will learn and embody these standards, including our Employee Promise, Credo, and Service Values. We offer a fulfilling environment where you can be proud of your work and colleagues.

Joining The Ritz-Carlton means becoming part of a global portfolio of brands within Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of yourself.