Spa Manager

Fairmont Hotels & Resorts; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established luxury hotel is seeking a Spa Manager to oversee operations and enhance customer satisfaction. This role involves developing strategies for service performance, recruiting talented staff, and ensuring teamwork within the spa. Ideal candidates will have a background in hospitality, strong communication skills, and a passion for delivering exceptional customer service. Join a dynamic team at a prestigious location where your contributions will be valued and recognized, and help create memorable experiences for guests in a vibrant and fast-paced environment.

Qualifications

• Two or more years in a public contact position in an upscale hotel.
• Strong verbal and written communication skills in English.

Responsibilities

• Manage spa operations to achieve business goals and objectives.
• Recruit, train, and motivate staff for maximum service results.

Skills

Customer Service

Teamwork

Communication Skills

Multitasking

Attention to Detail

Education

High School Diploma

College Degree in Business or Hospitality

Tools

Point of Sale Systems

Job description

Company Description

SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.

Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments, and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.

A wondrous and striking landmark in Downtown District, designed by the award-winning architects and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.

Job Description

1. Manage and oversee spa operations to ensure successful achievement of overall business goals and objectives.
2. Establish long-range strategies and develop standards to measure service/sales performance and individual productivity.
3. Assess the market for qualified technician/therapist and front desk candidates and direct effective recruiting techniques to attract and hire talented staff.
4. Develop and maintain cooperation and teamwork within the spa, placing a high emphasis on customer service and satisfaction.
5. Train and motivate staff, communicate performance expectations, and develop specific goals/objectives.
6. Interact with hotel departments and participate in meetings as appropriate.
7. Establish spa goals and objectives, monitor performance, and provide timely follow-up.
8. Recruit, train, develop, and motivate staff to maintain teamwork and ensure maximum service and retail sales results.
9. Monitor and control payroll and operating expenses to successfully achieve spa profit plan.
10. Implement inventory control procedures to ensure that adequate stock levels are maintained.
11. Plan, organize, and monitor all packages and promotions.

Qualifications

1. High School Diploma or equivalent required.
2. College Degree in Business, Hospitality, or related field preferred.
3. Two or more years in a public contact position, preferably in an upscale or lifestyle brand hotel.
4. Ability to enter and locate work-related information using computers and/or point of sale systems.
5. Possess a gracious, friendly, and fun demeanor.
6. Ability to multitask, work in a fast-paced environment, and have a high level of attention to detail.
7. Strong verbal and written communication skills in English.
8. Maintain positive and productive working relationships with other employees and departments.
9. Ability to work independently and to partner with others to promote an environment of teamwork.