Spa Manager

AccorHotel; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Spa Manager to oversee operations and ensure exceptional customer satisfaction. In this dynamic role, you will develop strategies to enhance service performance, recruit and train talented staff, and maintain teamwork within the spa. Your ability to multitask and foster positive relationships will be essential in creating a welcoming environment for both guests and employees. If you thrive in a fast-paced setting and are passionate about delivering outstanding service, this opportunity is perfect for you.

Qualifications

• Two or more years in a public contact position, preferably in an upscale hotel.
• Strong verbal and written communication skills in English.

Responsibilities

• Manage spa operations to achieve business goals and objectives.
• Recruit, train, and motivate staff to ensure maximum service results.

Skills

Customer Service

Teamwork

Multitasking

Communication Skills

Education

High School Diploma

College Degree in Business or Hospitality

Tools

Point of Sale Systems

Computer Skills

Job description

Manage and oversee spa operations to ensure successful achievement of overall business goals and objectives.

Establish long range strategies and develop standards to measure service/sales performance and individual productivity.

Assess the market for qualified technician/therapist and front desk candidates and direct effective recruiting techniques to attract and hire talented staff.

Develop and maintain cooperation and teamwork within the spa placing a high emphasis on customer service/satisfaction.

Train and motivate staff communicate performance expectations and develop specific goals/objectives.

Interact with Hotel departments and participate in meetings as appropriate.

Establish spa goals and objectives monitor performance and provide timely followthrough.

Recruit train develop and motivate staff to maintain teamwork and ensure maximum service/retail sales results.

Monitor and control payroll/operating expenses to successfully achieve spa profit plan.

Implement inventory control procedures to ensure that adequate stock levels are maintained.

Plan organize and monitor all packages and promotions.

Qualifications :

High School Diploma or equivalent required

College Degree in Business Hospitality or Related field preferred

Two or more years in a public contact position preferably in an upscale or lifestyle brand hotel

Enter and locate work related information using computers and/or point of sale systems

Possess a gracious friendly and fun demeanor

Ability to multitask work in a fast paced environment and have a high level attention to detail

Strong verbal and written communication skills in English

Maintain positive and productive working relationships with other employees and departments

Ability to work independently and to partner with others to promote an environment of teamwork

Remote Work :

No

Employment Type :

Fulltime