Spa Concierge

Rosewood; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Abu Dhabi is seeking a Spa Attendant to enhance guest experiences by providing exceptional service in the locker room and spa areas. Candidates should have a minimum of 2 years in luxury spa settings and the ability to work effectively in a team. Attention to detail and a passion for guest satisfaction are paramount, and knowledge of SpaSoft is a plus. Competitive salary and employee benefits offered.

Qualifications

• Minimum 2 years experience in a luxury spa environment.
• Background in fitness education or health-related discipline is an asset.
• Required to speak, read, and write English; additional language is a plus.

Responsibilities

• Maintain knowledge of spa policies and procedures.
• Anticipate needs and acknowledge all guests.
• Assist with lounge food and beverage service as needed.

Skills

Attention to detail

Time management

Guest service skills

Education

High school diploma or equivalent

Diploma in a related field or CPR certified

Tools

SpaSoft

Job description

Overview

Able to provide Rosewood Abu Dhabi guests and staff a unique and outstanding locker room/spa experience. Provide effective and efficient guest service. Provide members/guests with extensive knowledge of the spa, in order to enhance their visit and promote The Spa at Rosewood members/guests with the highest level of services to increase sales and demand repeat business.

Responsibilities

• Maintain complete knowledge of and comply with all departmental Rosewood policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Follow Spa opening procedures.
• Report to work in appropriate uniform, on time, and well groomed according to Rosewood Abu Dhabi guidelines.
• Guest Service
• Assist members/guests in the following areas:
• Spa, dining and other reservations and information.
• Shoe service (men’s locker attendant will do).
• Locker key administration
• Pool and Fitness room
• Towels, robes, sandals and amenities maintenance.
• Assist with lounge Food and Beverage service as needed.
• Attend all scheduled staff meetings.
• Follow-up to spa director on all comments, concerns and suggestions made by staff and Rosewood Abu Dhabi members and guests.
• Explain and promote all spa facilities, services and activities.
• Knowledgeable in all aspects of spa services, programming and reservations.
• Receive and manage all locker room supplies and equipment.
• Continually strive to improve the procedures at the spa attendant’s desk.
• Provide all spa and club related activities to co-workers and Rosewood Abu Dhabi members/guests.
• Follow spa attendant’s procedures in the spa policy/procedure manual.
• Model and reinforce all standards and policies set by The Spa at Rosewood Abu Dhabi
• Provide updates and accurate information regarding spa policy, as well as any supplemental information, which will increase the staff’s knowledge base and effectiveness.
• Attend all spas’ training sessions on a consistent and regular basis.
• Responsible for maintaining helpful, cooperative relations with co-workers.
• Responsible for adhering to Rosewood Abu Dhabi employee handbook guidelines and The Spa Policy/Procedure manual
• Responsible for adhering to Rosewood Abu Dhabi’s core values.
• Responsible for assisting and establishing and maintaining standard of excellence in professional image and service.
• All other duties as required.

Qualifications

• Experience: Minimum 2 years’ experience in a luxury spa environment, preferably within a luxury hotel. A background in fitness education and/or health related discipline is an asset.
• Education: High school diploma. Diploma or degree in a related field, or equivalent vocational training certificate, CPR certified.
• General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
• Technical Skills:
  • Perform job functions with attention to detail, speed and accuracy.
  • Prioritize, organize and follow up.
  • Be a clear thinker, remaining calm and resolving problems using good judgment.
  • Follow directions thoroughly.
  • Understand guest’s service needs.
  • Work cohesively with co-workers as part of a team.
  • Work with minimal supervision.
  • Maintain confidentiality of guest information and pertinent hotel data.
  • Knowledge of SpaSoft is an asset.
• Language: Required to speak, read and write English. Additional language is an asset
• Physical Requirements: Must endure various physical movements throughout the work areas, reach up and down, be available at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding