Sommelier

InterContinental; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player in the hospitality sector seeks a passionate and knowledgeable wine expert to enhance guest experiences. In this dynamic role, you will manage beverage orders, create an enticing wine list, and engage customers with your expertise in wine pairings. Your exceptional communication skills and warm personality will be key in fostering a welcoming atmosphere while ensuring compliance with health and safety standards. Join a vibrant team dedicated to delivering outstanding service and maximizing revenue through innovative sales strategies. This is an exciting opportunity for individuals eager to grow their knowledge and skills in a fast-paced environment.

Qualifications

• Certification as a Sommelier or WSET qualification is highly desirable.
• In-depth knowledge of French and international wines is essential.

Responsibilities

• Manage orders for drinks and create a well-presented wine list.
• Ensure high customer satisfaction and maintain quality standards.
• Adhere to health and safety regulations while maximizing revenue.

Skills

Exceptional communication skills

Knowledge of wines

Organisational skills

Team-oriented approach

Ability to work under pressure

Customer service skills

Sales skills

Education

Certification as a Sommelier

WSET qualification

Job description

• Complete all tasks within allocated timeframes while minimising breakages.
• Manage orders for aperitifs, wines, digestifs, and hot and cold drinks. Provide informed recommendations and promote drink sales.
• Create and oversee the wine list, including appellations and vintages, and ensure it is up to date and well-presented.
• Strictly adhere to health and safety regulations, fire prevention protocols, and internal regulations.
• Follow guidelines for the use and cleaning of equipment to prevent damage and ensure safety.
• Set up tables, glassware, and stands. Maintain cleanliness and stock levels in the day's cellar. Ensure regular cleaning of the glassware table.
• Coordinate beverage service with food. Identify and create additional sales opportunities through attentive listening and tailored recommendations.
• Maintain high customer experience and satisfaction levels, ensuring quality standards are met.
• Adopt a proactive sales approach to maximise revenue. Propose innovative solutions for loss management and income optimisation.
• Ensure accurate and transparent communication of information to customers. Follow cancellation and offering procedures, maintaining traceable and justifiable records as required by management.
• Ensure accuracy and traceability in cash transactions. Assist the Manager with pricing decisions.
• Manage wine orders and oversee beverage costs for the service.
• Follow schedules set by management and remain available for duties as required, including day, evening, and night shifts.
• Demonstrate a consistently friendly and professional demeanour when interacting with colleagues and delivering service.
• Stay informed of new techniques that may enhance working conditions and service efficiency.
• Carry out any additional duties relevant to the role, as assigned by management on a regular or ad hoc basis.
• Uphold the restaurant's brand image through professional communication, conduct, and presentation.
• Continuously update knowledge on all service-related matters.

What we need from you

• Certification as a Sommelier or WSET (Wine & Spirit Education Trust) qualification is highly desirable.
• In-depth knowledge of French and international wines, with an ability to pair wines expertly with French cuisine.
• Exceptional communication skills, with the ability to engage and educate guests warmly and professionally.
• A collaborative, team-oriented approach, with flexibility to support various restaurant functions.
• Strong organisational skills to manage inventory and track wine sales.
• Ability to maintain composure and make thoughtful recommendations under pressure.
• Warm, professional, and inviting personality.
• Willingness to learn open-mindedly.
• Passion for food and curiosity for something new.
• Basic organisation skills in restaurant operation.