Solution Specialist, Manager

SITA; Dubai; On-site; USD 85,000 - 130,000; Full time

Job summary

Join SITA as a Solution Specialist Manager, where you'll drive innovation in the air transport industry by supporting sales initiatives and delivering customer-centric technology solutions. Be a key player in defining strategies, coordinating solutions, and ensuring effective communication within various teams. This dynamic role offers the chance to impact global operations and customer satisfaction through collaboration and expertise.

Benefits

Flexible work schedule

Work from home options

Employee Assistance Program

Training platforms including LinkedIn Learning

Qualifications

• Proven ability to design and document customer-centric tech solutions.
• Strong understanding of software technologies, including APIs.
• Experienced in airline technology solutions and ground handling.

Responsibilities

• Support complex deals and newly launched products with Sales geographies.
• Act as the communication link between central Product Management and Sales.
• Track sales pipeline and support to meet portfolio targets.

Skills

Communication

Problem Solving

Presentation Skills

Technical Knowledge

Customer-Centric Solutions

Education

Experience in Information Technology or Air Transport Industry

Tools

PowerPoint

Excel

Power BI

Visio

Job description

SITA

We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world s air travel industry.

Overview

WELCOME TO SITA

We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world s air travel industry.

You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

About The Role & Team

As a Solution Specialist Manager, you will be a part of an energetic Baggage Portfolio s Solution Specialist Team (SST).

This mission-critical group supports the sales organization around the world to convince airports, airlines, and ground handlers of the value of SITA Baggage Portfolio. You will have a unique chance to participate in the ATI industry digital transformation, which is happening right now!

In a dynamic and fast-paced environment, you will be engaged with presales activities supporting the regional Sales, Business Development and Bid teams, from initial stages to formulating a winning proposal. This key position in our organization constitutes the strong link between central product portfolio teams and Sales geographies. You will also have a key role to play in introducing new products and solutions to the market, defining plans together with Product Management, Sales and Business development teams.

What You ll Do

• Be the prime interface for the Sales geographies (GEO) to support complex deals, non-standard or newly launched products and solutions.
• Be/become a Subject Matter Expert the GEO can rely on to get support from early stages to RFP bids.
• Work closely with the Account Managers and Business Development to create and refine accounts development strategies, in line with Portfolio and Business Unit strategic plans.
• Be the efficient communication channel between central Product Management teams and GEO teams, ensuring roadmaps are well accounted for while market information flow back to Product Managers.
• Actively track, support sales pipeline to ensure portfolio targets are achieved.
• Coordinate multiple parties to define the solutions, such as Engineering, Product Management, Pricing, Delivery, Operations and ultimately get their sign-off on what is proposed by Sales.
• Actively participate in customer workshops together with the Sales team, attend trade shows and other customer-facing events.
• Cooperate on building tailored pricing strategies and innovative commercial models
• Deliver product demos both remotely and on site, and participate in trials and PoC projects in live environments
• As a team player you will share the best practices of your region with the rest of the Solution Specialist Team members to elevate the level of service to the GEO and overall SST efficiency.
  
  
  

Overview

WELCOME TO SITA

We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world s air travel industry.

You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

About The Role & Team

As a Solution Specialist Manager, you will be a part of an energetic Baggage Portfolio s Solution Specialist Team (SST).

This mission-critical group supports the sales organization around the world to convince airports, airlines, and ground handlers of the value of SITA Baggage Portfolio. You will have a unique chance to participate in the ATI industry digital transformation, which is happening right now!

In a dynamic and fast-paced environment, you will be engaged with presales activities supporting the regional Sales, Business Development and Bid teams, from initial stages to formulating a winning proposal. This key position in our organization constitutes the strong link between central product portfolio teams and Sales geographies. You will also have a key role to play in introducing new products and solutions to the market, defining plans together with Product Management, Sales and Business development teams.

What You ll Do

• Be the prime interface for the Sales geographies (GEO) to support complex deals, non-standard or newly launched products and solutions.
• Be/become a Subject Matter Expert the GEO can rely on to get support from early stages to RFP bids.
• Work closely with the Account Managers and Business Development to create and refine accounts development strategies, in line with Portfolio and Business Unit strategic plans.
• Be the efficient communication channel between central Product Management teams and GEO teams, ensuring roadmaps are well accounted for while market information flow back to Product Managers.
• Actively track, support sales pipeline to ensure portfolio targets are achieved.
• Coordinate multiple parties to define the solutions, such as Engineering, Product Management, Pricing, Delivery, Operations and ultimately get their sign-off on what is proposed by Sales.
• Actively participate in customer workshops together with the Sales team, attend trade shows and other customer-facing events.
• Cooperate on building tailored pricing strategies and innovative commercial models
• Deliver product demos both remotely and on site, and participate in trials and PoC projects in live environments
• As a team player you will share the best practices of your region with the rest of the Solution Specialist Team members to elevate the level of service to the GEO and overall SST efficiency.
  
  
  

Qualifications

ABOUT YOUR SKILLS

• Experienced professional in Information Technology, Airline/Airport passenger ground handling, or the broader Air Transport Industry technology domain.
• Proven ability to design, communicate, and document customer-centric technology solutions.
• Strong understanding of software technologies, including APIs and cloud-based solutions.
• Commercially driven while tech-savvy, with excellent presentation and storytelling skills.
• Effective communicator, capable of influencing stakeholders at all levels, including C-level decision makers.
• Solutions-oriented mindset, with a proactive approach to problem-solving.
• Proficient in productivity and analytical tools, including PowerPoint, Excel, Power BI, Word, and Visio.
• Solid understanding of aviation technologies related to baggage processing, such as BIMs, MDS, BRS, delayed baggage handling, and baggage loading systems.
  
  
  

NICE-TO-HAVE

• Knowledge of technical and commercial aspects of the Air Transport Industry
  
  
  

What We Offer

We re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

Flex Week: Work from home up to 2 days/week (depending on your team s needs)

Flex Day: Make your workday suit your life and plans.

Flex Location: Take up to 30 days a year to work from any location in the world.

Employee Wellbeing: We ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!

Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

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