Solution Consultant, Customer Experience

TeKnowledge; United Arab Emirates; On-site; AED 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Solution Consultant in Customer Experience, where your expertise will transform customer engagement through innovative AI-driven solutions. In this role, you will collaborate with clients to assess their needs, design tailored strategies, and showcase cutting-edge technologies that deliver real-world results. You'll be part of a diverse and inclusive team that values trust and collaboration, all while pushing the boundaries of what's possible in customer experience. With a commitment to your professional growth, this opportunity promises to be both impactful and rewarding as you help shape the future of technology.

Benefits

Top-tier training

Mentorship programs

Career development opportunities

Inclusive team culture

Work on cutting-edge technologies

Qualifications

• Proven experience in customer experience consulting or related roles.
• Strong understanding of customer journey mapping and digital engagement.

Responsibilities

• Engage with clients to assess their customer experience challenges.
• Design and present tailored CX solutions leveraging innovative approaches.
• Conduct product demonstrations and workshops to showcase CX solutions.

Skills

Customer Experience Consulting

Communication Skills

Analytical Mindset

Problem-Solving

Relationship-Building

Education

Bachelor’s degree in Business

Bachelor’s degree in Marketing

Bachelor’s degree in IT

Tools

CRM Platforms

Contact Center Solutions

Customer Analytics Tools

AI-driven Engagement Tools

Job description

Solution Consultant, Customer Experience

Overview We're seeking a Solution Consultant, Customer Experience (CX) to join our team and drive the technical side of sales for AI-first CX solutions. This includes Conversational AI, MS Copilot, and the full spectrum of CX offerings covering professional services, security, skilling, and support. As a key advisor, you will engage with clients to assess their CX challenges, showcase AI-driven solutions, and contribute to deal qualification, solution discovery, demos, proposals, and closing.

Your expertise will help transform customer experience strategies, leveraging cutting-edge AI technologies to deliver exceptional value and a competitive advantage. At TeKnowledge, your work makes an impact from day one. We partner with organizations to deliver AI-First Expert Technology Services that drive meaningful impact in AI, Customer Experience, and Cybersecurity.

We turn complexity into clarity and potential into progress in a place where people lead and tech empowers. You’ll be part of a diverse and inclusive team where trust, teamwork, and shared success fuel everything we do. We push boundaries, using advanced technologies to solve complex challenges for clients around the world. Here, your work drives real change, and your ideas help shape the future of technology. We invest in you with top-tier training, mentorship, and career development, ensuring you stay ahead in an ever-evolving world.

Why You’ll Enjoy It Here:

• Be Part of Something Big: A growing company where your contributions matter.
• Make an Immediate Impact: Support groundbreaking technologies with real-world results.
• Work on Cutting-Edge Tech: AI, cybersecurity, and next-gen digital solutions.
• Thrive in an Inclusive Team: A culture built on trust, collaboration, and respect.
• We Care: Integrity, empathy, and purpose guide every decision.

We are looking for innovators, problem-solvers, and experts ready to drive change and grow with us. We are TeKnowledge, where people lead and tech empowers.

Responsibilities

1. Engage with clients to assess their customer experience challenges and business objectives.
2. Design and present tailored CX solutions that align with client needs, leveraging industry best practices and innovative approaches.
3. Conduct product demonstrations, workshops, and presentations to showcase CX solutions.
4. Collaborate with internal teams, including sales, product development, and customer success, to ensure seamless solution delivery.
5. Provide strategic insights and recommendations to optimize customer journeys and improve retention rates.
6. Stay updated on CX trends, technologies, and the competitive landscape to maintain thought leadership.
7. Support pre-sales activities by delivering technical expertise and responding to RFPs.

Qualifications

• Bachelor’s degree in Business, Marketing, IT, or a related field (or equivalent experience).
• Proven experience in customer experience consulting, customer success, pre-sales, or related roles.
• Strong understanding of CX principles, customer journey mapping, and digital engagement solutions.
• Experience with CX platforms such as CRM, contact center solutions, customer analytics, or AI-driven engagement tools.
• Excellent communication, presentation, and relationship-building skills.
• Ability to translate technical concepts into business value for diverse audiences.
• Analytical mindset with problem-solving capabilities and attention to detail.
• Ability to work collaboratively in a fast-paced, customer-centric environment.

Preferred Qualifications

• Certifications in CX-related platforms (e.g., Avaya, Genesys, Nice, Salesforce, Sprinklr, etc.).
• Minimum 3 years of experience with one of the leading AI-driven, cloud-based customer engagement solutions: Genesys, Nice, Five9, or Sprinklr.
• Knowledge of industry-specific CX challenges in sectors such as retail, financial services, healthcare, or technology.