Solution Architect - Senior Manager

PwC; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global professional services firm is seeking a Solution Architect in Dubai. This role involves developing comprehensive solutions across multiple lines of service and requires extensive experience in solution management, particularly within the Middle East. Candidates should hold a relevant degree and possess strong leadership and strategic skills. English proficiency is essential, with Arabic being a plus. The role offers opportunities for collaboration and driving organizational excellence.

Qualifications

• At least 12 years of professional experience in solution management across various industries.
• Experience in managing and leading teams.

Responsibilities

• Develops and executes the cross-line-of-service solutioning strategy.
• Leads and takes accountability for the solutions he/she is responsible for.
• Identifies opportunities for collaboration and integration across multiple Lines of Service.

Skills

Solution Architecting

Knowledge of various technologies and their applications

Team management

Transition management

Strategic mindset

Influencing skills

Effective communication

Project management

Driving organizational excellence

Education

Bachelor’s degree or Master’s degree in Business Management, Administration, or equivalent

Certifications such as PMP

Job description

Summary:

The xLoS Solution Architect is responsible for developing comprehensive solutions that span multiple lines of service, including non-traditional (industry-specific/bespoke) solutions. This role involves translating complex business requirements into scalable and efficient technology solutions, driving operational excellence, supporting market activation, and delivering enhanced value for clients.

Roles and Responsibilities:

• Develops and executes the cross-line-of-service solutioning strategy for Managed Services offerings, aligned with business objectives and industry best practices.
• Leads and takes accountability for the solutions he/she is responsible for, working with a team of technical professionals, architects, and support staff to foster continuous improvement and collaboration.
• Identifies opportunities for collaboration and integration across multiple Lines of Service.
• Leads the design and development of integrated solutions tailored to the needs of multiple Lines of Service.
• Ensures solutions align with business requirements and compliance standards.
• Collaborates closely with clients to understand their cross-functional needs and deliver tailored solutions.
• Provides expert advice and recommendations to optimize clients' business processes.
• Offers technical leadership and guidance to stakeholders across the business.
• Stays updated on emerging trends to drive continuous improvement in solutioning approaches.
• Identifies potential risks in cross-line-of-service solutions and implements mitigation strategies.
• Builds strong relationships with internal stakeholders, including business leaders and technology teams, to promote collaboration.
• Acts as a point of contact for cross-line-of-service solutioning queries and discussions.
• Ensures compliance with technology contracts and agreements.

Expected Skills:

• Solution Architecting
• Knowledge of various technologies and their applications
• Team management
• Transition management
• Strategic mindset
• Influencing skills
• Effective communication
• Project management
• Driving organizational excellence

Required Language Skills:

• Proficient in written and spoken English; Arabic is a plus.

Minimum Education and Qualifications:

• Bachelor’s degree or Master’s degree in Business Management, Administration, or equivalent from an accredited university.
• Certifications such as PMP are desirable.

Minimum Experience:

• At least 12 years of professional experience in solution management across various industries, including BPO, outsourcing, or Shared Services, preferably in the Middle East.
• Experience in managing and leading teams.

Additional Instructions:

• Details on degrees/fields of study and certifications are optional or preferred.

Optional Skills:

Accepting Feedback, Active Listening, Analytical Thinking, Automation, Business Process Automation, Business Transformation, Coaching, Communication, Digital Transformation, Embracing Change, Emotional Regulation, Inclusion, and more.