Software Technical Support

Client of Talentmate; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player is looking for a dedicated software technical support specialist to enhance user experience by resolving software issues and ensuring system functionality. In this role, you will be the first line of support, assisting users with troubleshooting, installations, and updates while collaborating with developers to address software bugs. Your strong problem-solving skills and customer service abilities will be crucial as you document issues and train users on best practices. Join a dynamic team that values continuous improvement and innovation in software solutions.

Qualifications

• 2+ years of experience in technical support or IT helpdesk.
• Strong troubleshooting skills and proficiency in ticketing systems.

Responsibilities

• Provide first-line technical support to end-users.
• Troubleshoot software issues and escalate complex problems.
• Train users on new software features and best practices.

Skills

Problem-solving skills

Customer service abilities

Troubleshooting skills

Education

Bachelor's degree in IT or related field

Tools

Ticketing systems

Remote support tools

Job description

We are seeking a software technical support specialist to assist users with troubleshooting software issues, ensuring smooth system functionality, and providing technical solutions. The role involves diagnosing software bugs, working with developers for fixes, and assisting users with installation, updates, and configurations. Strong problem-solving skills and customer service abilities are essential.

Responsibilities:

1. Provide first-line technical support to end-users
2. Troubleshoot software issues and escalate complex problems
3. Assist with software installation, updates, and configurations
4. Document user issues and resolution steps for future reference
5. Train users on new software features and best practices
6. Work with developers to resolve software bugs and improve performance
7. Ensure compliance with IT security and data protection policies
8. Maintain accurate logs of customer interactions and technical issues
9. Collaborate with internal teams for continuous software improvement
10. Stay updated with new technologies and software solutions

Requirements:

1. Bachelor's degree in IT, computer science, or related field
2. Minimum 2 years of experience in technical support or IT helpdesk
3. Strong troubleshooting and problem-solving skills
4. Proficiency in ticketing systems and remote support tools