Software Engineer – Application Support

Gulf Agency Company; Dubai; On-site; AED 180,000 - 260,000; Full time

Job summary

Gulf Agency Company (GAC) IT is seeking a Software Engineer – Application Support in Dubai to manage 2nd/3rd line support for enterprise applications. You will coordinate with Development and Helpdesk, handle incidents, change requests, and service requests while ensuring SLAs are met and timely escalations are provided.

The role requires strong OOP and C#, REST APIs, .NET Core/Framework, and DevExpress components, plus hands-on SQL Server, Azure cloud services, and containerized solutions.

Qualifications

• A bachelor’s degree in computer science or equivalent.
• Strong working knowledge of OOP, C#, REST APIs, .NET Core / .NET Framework, and DevExpress UI components (WinForms and/or WPF).
• Hands‑on experience with MS SQL Server, complex queries, stored procedures, performance tuning, and troubleshooting (Azure SQL preferred).
• Experience with Microsoft Azure, cloud-hosted applications and container-based solutions (e.g., Azure App Services, Azure Kubernetes Service, Web Services).
• 2+ years of production support experience in application development, software engineering, or technical services.
• Minimum 2+ years of hands‑on experience in .NET Core application development.
• Experience working on RDBMS and No‑SQL databases.
• Knowledge of Incident, Problem and Change management processes and a good understanding of ITIL best practices. (ITIL foundation certification is a plus but not mandatory).
• Previous experience developing and supporting financial solutions in the Supply chain, Shipping and Logistics domain is a plus.
• Exposure to application Development, Integration, Testing and Release is a plus.
• Knowledge of APM (Application Performance Monitoring) and related tool exposure will be an advantage.
• Working knowledge of Agile and DevOps methodologies.

Responsibilities

• Perform 2nd and 3rd line support activities for the application(s) in coordination with the Development Team and the Helpdesk.
• Manage Incidents, Proactive Alerts, Change Requests, and Service Requests ensuring compliance to the enterprise architecture, production processes & framework and other Group standards.
• Ensure incidents and requests are resolved/fulfilled within agreed Service Levels and where applicable workarounds are provided to minimize business impact with timely escalations to the next level of support for faster resolution.
• Ensure follow-ups with and updates to external and internal customers are done in a proactive, timely and professional manner.
• Take part in application improvement projects and bugfixes in coordination with the development team to ensure the stability and performance of the application(s).
• Produce and maintain clear documentation on application functionality and support procedures in the Knowledgebase

Skills

C#

OOP

REST APIs

.NET Core

DevExpress

SQL Server

Azure

Kubernetes

RDBMS

NoSQL

ITIL

Agile

DevOps

Documentation

English

Problem solving

Education

Bachelor’s degree in CS or related

Tools

WinForms

WPF

Azure App Services

Azure Kubernetes Service

Web Services

Job description

GAC Group IT is looking for candidates for the role of Software Engineer – Application Support to be based in Dubai. Could it be you?

Job requirements

Job Requirement

• Perform 2nd and 3rd line support activities for the application(s) in coordination with the Development Team and the Helpdesk.
• Manage Incidents, Proactive Alerts, Change Requests, and Service Requests ensuring compliance to the enterprise architecture, production processes & framework and other Group standards.
• Ensure incidents and requests are resolved/fulfilled within agreed Service Levels and where applicable workarounds are provided to minimize business impact with timely escalations to the next level of support for faster resolution.
• Ensure follow-ups with and updates to external and internal customers are done in a proactive, timely and professional manner.
• Take part in application improvement projects and bugfixes in coordination with the development team to ensure the stability and performance of the application(s).
• Produce and maintain clear documentation on application functionality and support procedures in the Knowledgebase

Skills and Qualifications

A bachelor’s degree, preferably related to computer science or equivalent.

Strong working knowledge of Object-Oriented Programming (OOP), C#, REST APIs, .NET Core / .NET Framework, and DevExpress UI components (WinForms and/or WPF).

Hands‑on experience with MS SQL Server, complex queries, stored procedures, performance tuning, and troubleshooting (Azure SQL preferred).

Experience with Microsoft Azure, cloud-hosted applications and container-based solutions (e.g., Azure App Services, Azure Kubernetes Service, Web Services).

2+ years of production support experience in application development, software engineering, or technical services.

Minimum 2+ years of hands‑on experience in .NET Core application development.

Experience working on RDBMS and No‑SQL databases.

Knowledge of Incident, Problem and Change management processes and a good understanding of ITIL best practices. (ITIL foundation certification is a plus but not mandatory).

Previous experience developing and supporting financial solutions in the Supply chain, Shipping and Logistics domain is a plus.

Exposure to application Development, Integration, Testing and Release is a plus.

Knowledge of APM (Application Performance Monitoring) and related tool exposure will be an advantage.

Working knowledge of Agile and DevOps methodologies.

Other Expectations

Excellent written and verbal communication skills in English

Self-starter, proactive, positive, creative, and flexible.

Ability to learn and apply new technologies as and when required.

Should be able to adapt quickly to changes in business requirements and work in an agile environment.

Maintains a professional behavior at work.

Cultural awareness within a multi‑cultural corporate environment.