Soft Services Manager (UAE) - Join Our Talent Pool

Serco; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player is building a talent pool for future opportunities in Soft Services Management. This role focuses on managing operations in facilities management, ensuring compliance, and delivering exceptional service. With a commitment to inclusivity and diversity, the company values contributions from all backgrounds. Joining this talent pool positions you for future roles that aim to enhance public services, making a significant impact on communities. If you're a motivated professional eager to shape the future of public services, this is an exciting opportunity to express your interest and stay connected for updates.

Benefits

Global Employee Networks

Diversity and Inclusion Programs

Qualifications

• 10-15 years of experience in Soft Services Facilities Management.
• 5-7 years in senior consultancy services.

Responsibilities

• Manage daily operations of the Soft Services Department.
• Lead and coach team members to achieve objectives.
• Conduct KPI and SLA inspections for service excellence.

Skills

Soft Services Facilities Management

Team Leadership

Stakeholder Collaboration

KPI and SLA Management

Education

Degree in Engineering

Project Management Qualifications (PMP, Prince 2)

Job description

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Posting Start Date: 9 Mar 2025

Location:

Dubai, AE

Contract Type: Full Time

Soft Services Manager – Join Our Talent Pool

Make a Difference Every Day

Be Part of a World-Class Team

Serco Middle East has been transforming public services since 1947, delivering excellence across sectors like Transport, Healthcare, Citizen Services, and Defence. Our partnerships with government and semi-government entities reflect our commitment to world-class service delivery, and we’re proud of the achievements we’ve made together.

As part of our continuous growth in the United Arab Emirates, we’re building a talent pool for future opportunities, including a potential role for a Soft Services Manager specializing in Soft Services Facilities Management. This is not an active role but an opportunity to express your interest in future openings.

Inclusivity at Our Core
At Serco, we celebrate diversity and are committed to inclusivity. We welcome talent from all backgrounds and offer equal opportunities to all individuals, ensuring a workplace where everyone feels valued and respected.

Key Accountabilities
While this is not a current vacancy, the following responsibilities represent the type of work anticipated for this role:

• Manage the daily operations and performance of the Soft Services Department, including Cleaning, Window Cleaning, Pest Control, Waste Management, Timetabling, Service Desk, and Administration.
• Lead, support, and coach team members to achieve company and client objectives.
• Develop and deliver monthly activity reports for senior management and service users.
• Collaborate with stakeholders to understand their evolving needs and ensure service excellence.
• Conduct KPI and SLA inspections, ensuring optimal service delivery.
• Maintain compliance with all statutory and legal regulations relevant to Soft Services Operations.
• Identify and address risks related to departmental outputs and escalate issues as required.

What We’re Looking For
We’re seeking dynamic professionals with a strong background in Soft Services Facilities Management:

• 10-15 years of experience in similar roles within complex environments.
• 5-7 years in senior consultancy services.
• A degree in a relevant engineering discipline; project management qualifications (PMP, Prince 2) preferred.

Why Serco?
At Serco, every team member contributes to delivering essential public services worldwide. By joining our talent pool, you’ll position yourself to be part of a team that’s redesigning and improving public services for the benefit of everyone.

What We Offer
When you join Serco in the future, you’ll enjoy access to our Global Employee Networks, including:

• SercoInspire (Gender)
• SercoEmbrace (Multicultural)
• SercoUnlimited (Disability)

These networks are driven by colleagues passionate about fostering diversity, inclusion, and belonging.

If you’re a highly motivated, adaptable, and skilled professional interested in shaping the future of public services with Serco, we’d love to hear from you. Submit your application to join our talent pool and stay connected for updates on future roles.

Together, let’s make a difference every day.