Soft Services Manager

SERCO Limited; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

An established industry player is looking for a Soft Services Department Manager to oversee daily operations and ensure service excellence. This role involves leading a dynamic team, collaborating with stakeholders, and maintaining compliance with regulations. With a strong focus on performance metrics, you will develop activity reports and address risks effectively. Join a company with a rich history in facilities management, where your leadership will contribute to iconic projects and a commitment to quality service.

Qualifications

• 10-15 years of experience in Soft Services Facilities Management.
• 5-7 years in senior consultancy roles.

Responsibilities

• Manage daily operations of the Soft Services Department.
• Conduct KPI and SLA inspections for optimal service delivery.

Skills

Facilities Management

Team Leadership

KPI Monitoring

Stakeholder Collaboration

Education

Degree in Engineering

Project Management Qualifications (PMP, Prince 2)

Job description

Job Title: Soft Services Department Manager

Manage the daily operations and performance of the Soft Services Department, including:

• Cleaning
• Window Cleaning
• Pest Control
• Waste Management
• Timetabling
• Service Desk
• Administration

Lead, support, and coach team members to achieve company and client objectives. Develop and deliver monthly activity reports for senior management and service users. Collaborate with stakeholders to understand their evolving needs and ensure service excellence. Conduct KPI and SLA inspections to ensure optimal service delivery. Maintain compliance with all statutory and legal regulations relevant to Soft Services Operations. Identify and address risks related to departmental outputs and escalate issues as required.

Desired Candidate Profile

We’re seeking dynamic professionals with a strong background in Soft Services Facilities Management:

• 10-15 years of experience in similar roles within complex environments.
• 5-7 years in senior consultancy services.
• A degree in a relevant engineering discipline; project management qualifications (PMP, Prince 2) preferred.

Additional Information

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Serco operates globally across the UK, Europe, Americas, Middle East, and Asia Pacific, with a significant presence in facilities management, transportation, and technology sectors. Established in the Middle East in 1947, Serco has grown rapidly, managing iconic projects such as the Dubai Metro and various air traffic control operations, including Dubai Airport. Key contracts include Zayed University and Cleveland Clinic Abu Dhabi.

Location: Rolex Tower, Sheikh Zayed Road, Dubai, UAE